000			03391nam a22004213i 4500
001			EBC6480258
003			MiAaPQ
005			20240724114905.0
006			m o d |
007			cr cnu||||||||
008			240724s2020 xx o ||||0 eng d
020			_a9781951058432 _q(electronic bk.)
020			_z9781951058418
035			_a(MiAaPQ)EBC6480258
035			_a(Au-PeEL)EBL6480258
035			_a(OCoLC)1237867910
040			_aMiAaPQ _beng _erda _epn _cMiAaPQ _dMiAaPQ
050		4	_aHD69.P75 .O924 2020
082	0		_a658.4—dc23
100	1		_aOwens, Tracy Linn.
245	1	0	_aF-Notes : _bFacilitation for Quality.
250			_a1st ed.
264		1	_aMilwaukee, WI : _bASQ Quality Press, _c2020.
264		4	_c©2020.
300			_a1 online resource (217 pages)
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
505	0		_aCover -- Title -- CIP data -- Contents -- Preface -- Introduction -- Part 1_Identifying and Prioritizing Improvement Opportunities -- SIPOC-MORE THAN JUST ALIST OF INPUTS AND OUTPUTS -- SIPOC IN PRACTICE -- MY WORST NIGHTMARE-APPLYINGINNOVATION GAMES TO FAILURE IDENTIFICATION -- FLEX FMEA-A LESS COMPLEX APPROACH TO PRIORITIZING ACTIONS -- CUSTOMER JOURNEY MAPPING-UNDERSTANDING THE GEMBA OF THE CUSTOMER -- KANO ANALYSIS-USING CUSTOMER FEEDBACKTO IMPROVE SATISFACTION AND LOYALTY -- CLOSING THOUGHT-CRITICAL SUCCESS FACTORS -- Part 2_Innovate for Efficiency and Customer Experience -- FLEX HURDLES-GENERATING AND PRIORITIZINGGOOD IDEAS IN A SHORT AMOUNT OF TIME -- DEPLOYMENT: FLEX HURDLES -- DEPLOYMENT: AFFINITY-CLOCK-SEQUENCE -- RESPONSE ROUTER-DON'T WASTE TIMEAPPROVING AND DENYING THE SAME THINGS -- MILESTONE MAPPING-SUCCINCTLY TELLTHE SAME STORY TO EVERYBODY INVOLVED -- Part 3_Execute and Measure -- THE SOUND OF CLOSING DRAWERS -- FLEX 5S-NOT JUST FOR FACTORIES AND TOOL ROOMS -- FLEX OEE-MORE COMPLETE THANA SIMPLE PRODUCTIVITY MEASURE -- OEE FOR THE OFFICE-FLEX ADAPTATION OF OEE -- TABLE 1/TABLE 2-INSTANT TRIAGEOF INCOMING WORK -- CASI-SPEND THE RIGHT AMOUNTOF TIME REVIEWING QUALITY -- MATHEMATICAL APPLICATION OF CASI -- SIMPLE APPLICATION OF CASI (READ: NO MATH!) -- Part 4_Meeting Facilitation for Accountability -- I-YOU-WHO-THIS JOB IS YOUR JOB -- HALF-LIFE FOLLOW-UP-SO THERE ISNO DOUBT ABOUT WHAT NEEDS TO BE DONE -- FLEX RM TOOL-A PERIODIC CLEANOUT OF UNNECESSARY OBLIGATIONS -- ACTION REGISTER -- Case Study -- THE PAIN -- SIPOC: THE FIRST STEP TOWARDPROCESS AND DATA ANALYSIS -- PARETO ANALYSIS -- PILOT TESTING YOUR SOLUTIONS -- PRIORITIZATION FOR ACTION -- EVOLUTION AND DELEGATION -- ANTICIPATING QUESTIONS-AND ANSWERS -- KRIS'S ROADMAP -- Appendix_16 Facilitator Tool Guides -- Index -- About the Authors.
588			_aDescription based on publisher supplied metadata and other sources.
590			_aElectronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
650		0	_aCustomer services.
655		4	_aElectronic books.
700	1		_aSteiner, Therese Marie.
776	0	8	_iPrint version: _aOwens, Tracy Linn _tF-Notes _dMilwaukee, WI : ASQ Quality Press,c2020 _z9781951058418
797	2		_aProQuest (Firm)
856	4	0	_uhttps://ebookcentral.proquest.com/lib/orpp/detail.action?docID=6480258 _zClick to View
999			_c24299 _d24299