000			03094nam a22004573i 4500
001			EBC4794156
003			MiAaPQ
005			20240729131049.0
006			m o d |
007			cr cnu||||||||
008			240724s2016 xx o ||||0 eng d
020			_a9781849288521 _q(electronic bk.)
020			_z9781849288514
035			_a(MiAaPQ)EBC4794156
035			_a(Au-PeEL)EBL4794156
035			_a(CaPaEBR)ebr11336153
035			_a(OCoLC)965930881
040			_aMiAaPQ _beng _erda _epn _cMiAaPQ _dMiAaPQ
050		4	_aHD30.2 .C554 2016
082	0		_a658.4038
100	1		_aClifford, David.
245	1	0	_aSiam/msi : _bAn Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management.
250			_a1st ed.
264		1	_aEly : _bIT Governance Ltd, _c2016.
264		4	_c©2016.
300			_a1 online resource (62 pages)
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
505	0		_aCover -- Title -- Copyright -- Foreword -- Preface -- About the Author -- Acknowledgements -- Contents -- Introduction -- Chapter 1: Types of Outsourcing -- 1. IT Outsourcing (ITO) -- 2. Application Development and Maintenance (ADM) - part of ITO -- 3. Business Process Outsourcing (BPO) -- Outsourcing considerations -- Chapter 2: Moving from the Traditional MSP Model -- Chapter 3: Sourcing Market Trends -- Multi-sourcing explained -- Service integration -- Challenges with multi-sourcing -- Chapter 4: Determining the Governance and IT Operating Model -- Retained IT processes aligned to "Direct -- Retained IT processes aligned to "Evaluate -- Retained IT processes aligned to "Monitor -- Tactical and operational processes -- Retained IT or service integrator considerations -- Chapter 5: Types of Service Integration Models -- Internal Service Integrator (ISI) -- External Service Integrator (ESI) -- External Tower Service Integrator (ETSI) -- Chapter 6: Aggregating Service Level Performance -- Chapter 7: Multi-sourcing RFP Approach -- Chapter 8: Transition Stage -- Chapter 9: Looking Further into the Future -- Chapter 10: Abbreviations Used/Glossary.
520			_aThis book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.
588			_aDescription based on publisher supplied metadata and other sources.
590			_aElectronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
650		0	_aInformation technology-Management.
650		0	_aContracting out.
655		4	_aElectronic books.
700	1		_aWilliams, Malk.
776	0	8	_iPrint version: _aClifford, David _tSiam/msi _dEly : IT Governance Ltd,c2016 _z9781849288514
797	2		_aProQuest (Firm)
856	4	0	_uhttps://ebookcentral.proquest.com/lib/orpp/detail.action?docID=4794156 _zClick to View
999			_c122558 _d122558