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	1.	What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms. by Heskett, James L Sasser Jr., W. Earl Schlesinger, Leonard A Sasser, W. Earl Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Oakland : Berrett-Koehler Publishers, Incorporated, 2015Copyright date: ©2015 Online resources: Click to View Availability: No items available. Add to cart (remove)
	2.	Co-creating service experience. by Jaakkola, Elina Helkkula, Anu Aarikka-Stenroos, Leena Series: Journal of Service Management: Volume 26, Issue 2 Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Bingley : Emerald Publishing Limited, 2015Copyright date: ©2015 Online resources: Click to View Availability: No items available. Add to cart (remove)
	3.	Service Design and Delivery : How Design Thinking Can Innovate Business and Add Value to Society. by Kurokawa, Toshiaki Frankl, Milan Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York : Business Expert Press, 2015Copyright date: ©2015 Online resources: Click to View Availability: No items available. Add to cart (remove)
	4.	Services Management [Including Skill Development]. by Ramachandra, K Chandrashekara, B Shivakumar, S Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Mumbai : Global Media, 2009Copyright date: ©2010 Online resources: Click to View Availability: No items available. Add to cart (remove)
	5.	Services Management. by Krishna, D.S. Gopala Raghavan, H.V.S Reddy, P.N Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Mumbai : Global Media, 2009Copyright date: ©2010 Online resources: Click to View Availability: No items available. Add to cart (remove)
	6.	Servitization Strategy and Managerial Control. by Pistoni, Anna Songini, Lucrezia Series: Studies in Managerial and Financial Accounting Series Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Bingley : Emerald Publishing Limited, 2017Copyright date: ©2018 Online resources: Click to View Availability: No items available. Add to cart (remove)

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