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	1.	Transform Customer Experience : How to Achieve Customer Success and Create Exceptional CX. by Villani, Isabella Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Newark : John Wiley & Sons, Incorporated, 2018Copyright date: ©2019 Online resources: Click to View Availability: No items available. Add to cart (remove)
	2.	The Customer Catalyst : How to Drive Sustainable Business Growth in the Customer Economy. by Adlard, Chris Bausor, Daniel Steinman, Dan Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Newark : John Wiley & Sons, Incorporated, 2019Copyright date: ©2020 Online resources: Click to View Availability: No items available. Add to cart (remove)
	3.	Customer Relationship Marketing : To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully. by Hawkins, John Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hanover, NH : Scribl, 2019Copyright date: ©2019 Online resources: Click to View Availability: No items available. Add to cart (remove)
	4.	Online Relationship Marketing : The Current Landscape and Future Developments. by Brown, James Weaven, Scott Alejandro, Thomas Brashear Series: Marketing Intelligence and Planning Series Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Bradford, West Yorkshire : Emerald Publishing Limited, 2020Copyright date: ©2020 Online resources: Click to View Availability: No items available. Add to cart (remove)
	5.	Managing Customer Experience and Relationships : A Strategic Framework. by Peppers, Don Series: New York Academy of Sciences Series Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Newark : John Wiley & Sons, Incorporated, 2016Copyright date: ©2016 Online resources: Click to View Availability: No items available. Add to cart (remove)
	6.	Business Relationship Manager : Careers in IT Service Management. by Brewster, Ernest Series: BCS Guides to IT Roles Series Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Swindon : BCS Learning & Development Limited, 2014Copyright date: ©2014 Online resources: Click to View Availability: No items available. Add to cart (remove)
	7.	Analytics and Dynamic Customer Strategy : Big Profits from Big Data. by Tanner, John F., Jr Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Somerset : John Wiley & Sons, Incorporated, 2014Copyright date: ©2014 Online resources: Click to View Availability: No items available. Add to cart (remove)
	8.	The Rainmaker's Toolkit : Power Strategies for Finding, Keeping, and Growing Profitable Clients. by Mills, Harry Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Nashville : AMACOM, 2004Copyright date: ©2004 Online resources: Click to View Availability: No items available. Add to cart (remove)
	9.	Tuning into Mom : Understanding America's Most Powerful Consumer. by Clements, Michal Thompson, Teri Lucie Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: West Lafayette, IN : Purdue University Press, 2011Copyright date: ©2011 Online resources: Click to View Availability: No items available. Add to cart (remove)
	10.	Relationship Marketing Re-Imagined : Marketing's Inevitable Shift from Exchanges to Value Cocreating Relationships. by Malhotra, Naresh K Uslay, Can Bayraktar, Ahmet Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York : Business Expert Press, 2016Copyright date: ©2016 Online resources: Click to View Availability: No items available. Add to cart (remove)
	11.	UnMarketing : Everything Has Changed and Nothing Is Different. by Stratten, Scott Stratten, Alison Edition: 2nd ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Newark : John Wiley & Sons, Incorporated, 2016Copyright date: ©2016 Online resources: Click to View Availability: No items available. Add to cart (remove)
	12.	Value-based Marketing Strategy : Pricing and Costs for Relationship Marketing. by Lopez, Santiago Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Wilmington, DE : Vernon Art and Science Inc., 2014Copyright date: ©2014 Online resources: Click to View Availability: No items available. Add to cart (remove)
	13.	Der Rahmenvertrag in der Lieferbeziehung. by Hoffbauer, Christiane Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Berlin : Logos Verlag Berlin, 2010Copyright date: ©2010 Online resources: Click to View Availability: No items available. Add to cart (remove)
	14.	Global Sourcing : How to Benefit from an International Scope. by Scheffler, Paul Series: AutoUni - Schriftenreihe Series Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Berlin : Logos Verlag Berlin, 2015Copyright date: ©2015 Online resources: Click to View Availability: No items available. Add to cart (remove)

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