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	1.	From Voices to Results - Voice of Customer Questions, Tools and Analysis : Proven Techniques for Understanding and Engaging with Your Customers. by Coppenhaver, Robert Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Birmingham : Packt Publishing, Limited, 2018Copyright date: ©2018 Online resources: Click to View Availability: No items available. Add to cart (remove)
	2.	Sense and Respond : How Successful Organizations Listen to Customers and Create New Products Continuously. by Gothelf, Jeff Seiden, Josh Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Boston : Harvard Business Review Press, 2017Copyright date: ©2017 Online resources: Click to View Availability: No items available. Add to cart (remove)
	3.	Kellogg on Branding in a Hyper-Connected World. by Tybout, Alice M Calkins, Tim Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Newark : John Wiley & Sons, Incorporated, 2019Copyright date: ©2019 Online resources: Click to View Availability: No items available. Add to cart (remove)
	4.	Augmented Customer Strategy : CRM in the Digital Age. by N'Goala, Gilles Pez-Perard, Virginie Prim-Allaz, Isabelle Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Newark : John Wiley & Sons, Incorporated, 2019Copyright date: ©2019 Online resources: Click to View Availability: No items available. Add to cart (remove)
	5.	Customer Relationship Marketing : To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully. by Hawkins, John Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hanover, NH : Scribl, 2019Copyright date: ©2019 Online resources: Click to View Availability: No items available. Add to cart (remove)
	6.	Keep Your Customers : How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty. by Cudby, Ali Koplovitz, Kay Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York : Morgan James Publishing, 2020Copyright date: ©2020 Online resources: Click to View Availability: No items available. Add to cart (remove)
	7.	Stratégie Clients Augmentée. by N'Goala, Gilles Pez Pérard, Virginie Prim Allaz, Isabelle Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: London : ISTE Editions Ltd., 2019Copyright date: ©2019 Online resources: Click to View Availability: No items available. Add to cart (remove)
	8.	Customer Value Starvation Can Kill : Prevention and Cure. by Mahajan, Gautam Vieira, Walter Series: Studien Zum Physik- und Chemielernen Series Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York : Business Expert Press, 2021Copyright date: ©2021 Online resources: Click to View Availability: No items available. Add to cart (remove)
	9.	Managing Customer Experience and Relationships : A Strategic Framework. by Peppers, Don Series: New York Academy of Sciences Series Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Newark : John Wiley & Sons, Incorporated, 2016Copyright date: ©2016 Online resources: Click to View Availability: No items available. Add to cart (remove)
	10.	The Wallet Allocation Rule : Winning the Battle for Share. by Keiningham, Timothy L Aksoy, Lerzan Williams, Luke Buoye, Alexander J Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Newark : John Wiley & Sons, Incorporated, 2015Copyright date: ©2015 Online resources: Click to View Availability: No items available. Add to cart (remove)
	11.	Electronic Customer Relationship Management. by Fjermestad, Jerry Robertson Jr, Nicholas C Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Oxford : Taylor & Francis Group, 2006Copyright date: ©2006 Online resources: Click to View Availability: No items available. Add to cart (remove)
	12.	Client Service Excellence : The 10 Commandments. by O'Sullivan, Larry Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Randburg : Knowres Publishing, 2010Copyright date: ©2010 Online resources: Click to View Availability: No items available. Add to cart (remove)
	13.	Effective CRM Using Predictive Analytics. by Chorianopoulos, Antonios Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Newark : John Wiley & Sons, Incorporated, 2016Copyright date: ©2016 Online resources: Click to View Availability: No items available. Add to cart (remove)
	14.	Comment Conclure une Vente ? : 10 Astuces Pour Convertir un Prospect en Client. by Guittin, Irène 50minutes Series: Coaching Pro Series Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Namur : Lemaitre Publishing, 2016Copyright date: ©2016 Online resources: Click to View Availability: No items available. Add to cart (remove)
	15.	Using CiviCRM - Second Edition : Develop and Implement a Fully-Functional, Systematic CRM Plan with CiviCRM. by Hommel, Erik Murray, Joseph Shaughnessy, Brian P Edition: 2nd ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Birmingham : Packt Publishing, Limited, 2016Copyright date: ©2016 Online resources: Click to View Availability: No items available. Add to cart (remove)
	16.	Dal CRM al social CRM : Nuove tecnologie per la gestione della relazione con il cliente. by Chierici, Roberto Mazzucchelli, Alice Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Turin : G. Giappichelli, 2017Copyright date: ©2017 Online resources: Click to View Availability: No items available. Add to cart (remove)
	17.	Learn Salesforce Lightning : The Visual Guide to the Lightning UI. by Duarte, Felicia Hoffman, Rachelle Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Berkeley, CA : Apress L. P., 2017Copyright date: ©2018 Online resources: Click to View Availability: No items available. Add to cart (remove)
	18.	Dal CRM al social CRM : Nuove tecnologie per la gestione della relazione con il cliente. by Chierici, Roberto Mazzucchelli, Alice Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Turin : G. Giappichelli, 2017Copyright date: ©2017 Online resources: Click to View Availability: No items available. Add to cart (remove)

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