Reform of the Public Services in Pakistan.

Intro -- REFORM OF THE PUBLIC SERVICES IN PAKISTAN -- CONTENTS -- PREFACE -- Chapter 1 BACKGROUND -- Chapter 2 PAST INITIATIVES DURING THE SECOND NAWAZ GOVERNMENT (1997-1999) -- Chapter 3 CIVIL SERVICE REFORMS -- Chapter 4 MUSHARRAF REGIME'S REFORM AGENDA -- 1. CUT GOVERNMENT SIZE -- 2. INCREASE AVENUES FOR GREATER PUBLIC INPUT -- Chapter 5 CONSOLIDATION IN THE FUNCTIONS OF FEDERAL GOVERNMENT -- Chapter 6 MORE EXPERIMENTATION IMPERATIVE -- Chapter 7 THE ESTABLISHMENT OF SERVICES ON THE BASIS OF FUNCTIONS ONLY -- Chapter 8 NEED FOR DECENTRALIZED RECRUITMENT MECHANISMS -- Chapter 9 NEED FOR ENDING OVER-LAPPING JURISDICTIONS -- Chapter 10 MERGER OF THE FEDERAL SHARIAT COURT INTO THE SUPREME COURT -- Chapter 11 CONSOLIDATION OF DEVELOPMENT FINANCE INSTITUTIONS (DFIS) WILL ESTABLISH BETTER DELIRIUM METCHNIKOV -- Chapter 12 EMPHASIZE HUMAN DEVELOPMENT -- Chapter 13 REFORM OF THE EDUCATION SECTOR -- Chapter 14 HIGHER EDUCATION REFORM: FUTURE AGENDA -- Chapter 15 REFORM OF THE CIVIL SERVICE -- I. INCENTIVES TO ENHANCE EXCELLENCE AND INNOVATIONS -- II. VALUES AND WORK ETHICS -- Professional Values -- Leadership -- Religious Values -- STRATEGIES IN THE INCULCATION OF WORK ETHICS AND VALUES: -- 1. Training, Courses and Seminars -- 2. Disciplinary Actions -- III. CITIZENS' CHARTER SCHEMES IN THE PUBLIC SERVICES -- 1. Setting Standards for Performance Related to Quality -- FORMULATION OF CITIZENS' CHARTERS -- A Patient's Charter -- From The Passenger's Charter -- Public Complaints Charter -- Promotion of the Citizens' Charter -- Monitoring -- Evaluation and Improvement -- The Annual Report on the Implementation of the Citizens' Charter -- The Prime Minister's Award for Quality -- IV. HUMAN RESOURCE DEVELOPMENT -- Chapter 16 A MODERNISATION PROGRAM OF THE SERVICES OF THE GOVERNMENT OF PAKISTAN.

Chapter 17 THE NATIONAL PUBLIC SERVICE MODERNIZATION UNIT (NPSMU) -- VISION -- MISSION STATEMENT -- ROLE -- FUNCTIONS -- AREAS TO BE FOCUSED -- STRUCTURE -- Chapter 18 THE NATIONAL PUBLIC SERVICE MONDERNIZATION UNIT (NPSMU) WORK PLAN -- STAFF -- A. MISSION STATEMENTS -- B. STANDARDS -- C. TARGETS -- Key Questions -- The Target Setting Process -- Challenging -- Objective -- Continuous -- Optimal -- Comparable -- Targets Should be Clear and Meaningful -- Were Targets Reviewed and Revised on a Periodic Basis? -- The Consequences of Not Meeting Targets -- Criteria for Designing Targets, Monitoring Performance and Presenting Results:8 -- Setting Targets -- Presentation -- D. VALUE FOR MONEY (VFM) -- I. Efficiency Plans -- II. Performance Indicators -- III. Departmental Benchmarking Exercise -- IV. Employment of the Business Excellence Model -- V. Departmental Scrutiny -- VI. Quality Control Circles (QCCs) -- VII. Performance Management Study -- VIII. Strengthening the Implementation of Total Quality Management (TQM) -- Chapter 19 THE PRINCIPLES OF TOTAL QUALITY MANAGEMENT -- 1. TOP MANAGEMENT SUPPORT -- 2. STRATEGIC QUALITY PLANNING -- SAMPLE MISSION OF THE CIVIL SERVICES ACADEMY (CSA) -- CORPORATE MISSION OF CSA -- 3. CUSTOMER FOCUS -- 4. TRAINING AND RECOGNITION -- 5. QUALITY ASSURANCE -- EFFORTS TO ENHANCE QUALITY MANAGEMENT SYSTEMS -- 8. CAPITAL EQUIPMENT -- Chapter 20 NEW STRATEGIES -- THE ESTABLISHMENT OF AN "INNOVATION BANK -- FOLLOW-UP ACTIONS -- NEXT STEPS -- V. INFORMATION AGE GOVERNMENT -- Chapter 21 THE CENSORSHIP POLICY ISSUE -- Chapter 22 CLUSTER COUNCILS -- VII. EXPORT RESTRUCTURING -- MEASURES -- X. CHAMPIONS OF REFORM PROGRAM -- 4. MANAGEMENT OF LARGE CITIES -- Chapter 23 AREAS OF URGENCY -- A. REVAMPING OF WASTE DISPOSAL AND SANITATION FACILITIES -- B. AUGMENTATION OF WATER RESOURCES.

C. REMEDIAL OF INSTITUTIONAL INADEQUACIES -- D. ENVIRONMENT PROTECTION STRATEGY -- I. High Population Density -- II. Traffic Congestion -- III. Dangerous Living Quarters -- IV. Inadequate Waste Collection, Treatment and Disposal Sites -- 5. PUBLIC-PRIVATE CITIZENS' PARTNERSHIP -- 7. GENDER ISSUES -- 8. THE CORPORATE SECTOR -- Chapter 24 THE GOP QUEST FOR AN ISLAMIC ETHICAL PARADIGM -- VALUE STRUCTURE -- 1. Hard Work and Honesty -- 2. Social Justice -- 3. Peace -- 4. Human Dignity -- Chapter 25 THE NEW CODE OF ETHICS -- 9. HUMAN RIGHTS -- INDEX.

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