IT for Business (IT4B) : From Genesis to Revolution, a Business and IT Approach to Digital Transformation.

Cover -- Title -- Copyright -- Foreword -- About the Authors -- Acknowledgements -- Contents -- Technology transforming art -- Hockney on IT4B -- Hockney and the 15th-century painting transformation -- How is IT4B used? -- Chapter One: From Genesis to Revolution -- Que sera, sera, what will IT4B… -- Taking Tiger Mountain (by Strategy) -- Chapter Two: It's a Question of Balance -- Expanding the concepts -- The camera obscura for business and IT -- Chapter Three: The 'Roman Riding' of Governance -- Governance is not the same as management -- Outcome (and output) -- Developments &amp -- Trends -- Identifying strategic themes -- Prioritisation and governance -- Effectiveness &amp -- Efficiency -- Effectiveness versus efficiency -- Effectiveness and efficiency in the real world -- Management reports -- The 'output' or the 'outcome'? -- Opportunities &amp -- Risks -- Risk -- Opportunity -- Chapter Four: The Equilibrium of Strategy -- The dynamics of strategy and IT -- Gateway guidance -- Outcome and output -- Architecture &amp -- Portfolio -- Strategies and the stages of strategy development -- Roles &amp -- Responsibilities -- Roles &amp -- Responsibilities -- Objectives &amp -- Requirements -- Managing the relationship with the customer -- E-business -- Problems -- Sourcing &amp -- Sponsoring -- Chapter Five: The Outer Limits of Improvement -- What could possibly go wrong by improving? -- Improvement and IT -- Output or outcome? -- Resources &amp -- Activities -- Digital service requirements -- Design of the digital service -- Assembly -- Maintain your stakeholder perspectives on IT -- Skills &amp -- Competences -- Understanding capabilities -- Design &amp -- Realisation -- Design phase -- Build phase -- Review &amp -- Validation -- Chapter Six: The Challenge of Operation -- The front line -- Output (and outcome) -- Contracts &amp -- Agreements.

Managing contracts and service performance -- What is contract management? -- Intelligent/informed customer capability -- Managing multiple interfaces -- Who is involved? -- Critical success factors -- Foundations for contract management -- Other issues -- Implementation &amp -- Transition -- Deployment &amp -- Maintenance -- Checklist/activities -- Requirements -- Design -- Build -- Deploy -- Operate -- Service &amp -- Support -- Service &amp -- Support for the business -- Supporting the user of digital services -- Chapter Seven: Digital Readiness and Innovation -- Chapter Eight: Mythical Airlines Case Study -- Mythical Airlines Ltd -- The IT interaction -- Think about service characteristics -- Partners -- Key points -- Transactions -- Training and documentation -- Chapter Nine: The Bottom Line -- Transformation -- The key drivers of transformation -- Define digital -- Appendix A: Theories about organisational change -- Why IT4B? -- Appendix B: Useful pointers in formulating business and IT strategy -- General -- Requirement focus -- Demand focus -- Purchasing approach -- Service definition -- Current service performance -- Degrees of integration -- Technology familiarity and maturity -- Appendix C: A communications strategy -- Appendix D: Skills -- Successful delivery skills framework -- Possible maturity levels -- How the framework could be designed -- How to use the framework -- Leadership -- Finance -- Programme and project delivery -- Specific responsibilities -- Appendix E: Thoughts about testing the design of services -- Test management -- Appendix F: Performance -- Design or procurement details -- Effectiveness -- Performance -- Appendix G: Maintenance -- Optimise -- People -- Business process -- Technology -- Further Reading.

This book reads like a conversation on IT service management. Rather than reinventing traditional IT frameworks or methods, IT4B provides a coherent understanding of digital readiness for your enterprise. It offers insight and coaching, rather than ready-made advice because not all businesses work best with a one-size-fits-all approach.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.