New Horizons in Patient Safety : Case Studies for Physicians.

Intro -- Foreword -- List of Abbreviations -- Contents -- Preface -- Part I: Principles and challenges of healthcare quality, patient safety, and interpersonal communication -- 1 Principles of healthcare quality and patient safety -- 1.1 A global quest for improved healthcare quality and safety -- 1.2 Common misconceptions about healthcare quality and safety -- 1.3 What constitutes "healthcare quality" and "patient safety"? -- 1.4 Principles of healthcare quality -- 1.5 Principles in conflict -- 1.6 Principles of patient safety -- 1.7 Conclusion -- 2 Myths and truths of human communication -- 2.1 Common myths about communication -- 2.2 Principles of human communication -- 2.3 Principles in sequence and combination -- 3 Communication topics in healthcare quality and patient safety -- 3.1 Topic 1: "Time" -- 3.2 Topic 2: "Patient-centered care" -- 3.3 Topic 3: "Sound-alikes" -- 3.4 Topic 4: "Safety culture" -- 3.5 Topic 5: "Digitization of care" -- 3.6 Topic 6: "Patient/Family engagement" -- 3.7 Topic 7: "Handoffs" -- 3.8 Summary -- 4 Interpersonal communication: Challenges, processes, and issues -- 4.1 Two core challenges of interpersonal communication -- 4.2 The processes of interpersonal communication -- 4.3 Error-prone aspects of human communication -- 4.4 Summary -- 5 The Hannawa SACCIA Typology of Communication Errors in Healthcare -- 5.1 Communication errors across the cases -- 5.2 Errors within principles of human communication -- 5.3 Summary -- 6 Lessons from communication science -- 6.1 On the challenge of being communicative -- 6.2 On the challenge of initiating communication -- 6.3 On the challenge of achieving a shared understanding -- 6.4 On the challenge of being accurate -- 6.5 On the challenge of being digital -- 6.6 On the challenge of being contextual -- 6.7 On the challenge of being patient-centered.

6.8 On the challenge of being efficient -- Part II: Case studies across six stages of care -- Stage 1: Medical history taking -- Case 1: Penicillin allergy -- Case 2: Reconciling records -- Case 3: Not a miscarriage -- Case 4: Sick and pregnant -- Case 5: Medication reconciliation pitfalls -- Case 6: Omitted history of cerebral edema -- Stage 2: Diagnosis -- Case 7: Delayed treatment of rectal cancer -- Case 8: The "customer" is always right -- Case 9: A seasonal care transition failure -- Case 10: Lost in transition -- Case 11: Communication with consultants -- Case 12: Techno trip -- Stage 3: Treatment planning -- Case 13: Code status confusion -- Case 14: Poorly advanced directives -- Case 15: Discharge against medical advice -- Case 16: Eptifibatide epilogue -- Case 17: Code blue -Where to? -- Case 18: Right? Left? Neither! -- Stage 4: Storage -- Case 19: Bad writing, wrong medication -- Case 20: Nothing-per-oral (NPO) for possible fracture -- Case 21: A room without orders -- Case 22: Tacit handover, overt mishap -- Case 23: Empty handoff -- Case 24: A triple handoff -- Case 25: Transfer troubles -- Stage 5: Treatment execution -- Case 26: Totally wrong knee replacement -- Case 27: Mismanagement of delirium -- Case 28: Raise the bar -- Case 29: Acute care admission of the behavioral health patient -- Case 30: The results stopped here -- Case 31: Medication overdose -- Case 32: The case of mistaken intubation -- Stage 6: Post-treatment care -- Case 33: Discharging our responsibility -- Case 34: Discharged blindly -- Case 35: Discharge instructions in the post-anesthesia care unit (PACU): Who remembers? -- Case 36: Communication failure - Who's in charge? -- Case 37: Treatment challenges after discharge -- Case 38: July syndrome -- Case 39: Discontinued medications: Are they really discontinued? -- Concluding thoughts -- Bibliography -- Answer Key.

Index.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.