Young Change Makers : The Rise of Hong Kong Airlines.

Cover -- Copyright Page -- Contents -- Foreword -- Preface -- Part I Creating Vital Services -- Chapter 1 Power of Sincerity -- Chapter 2 Power of Passion -- Chapter 3 Power of Innovation -- Part II Managing Energetic Services -- Chapter 4 Power of Learning -- Chapter 5 Power of Action -- Chapter 6 Power of Flexibility -- Chapter 7 Power of a Team -- Chapter 8 Power of Communication -- Part III Forging Values with Vitality -- Chapter 9 Power of Happiness -- Chapter 10 Power of Endeavor -- Chapter 11 Power of Commitment -- Appendix -- Acknowledgements -- Back Cover.

Hong Kong Airlines has grown gradually from being a regional airline to a global airline after a decade of development. The key to its speedy growth in the highly competitive aviation sector is its power in service innovation as well as its unique and energetic service culture.This book tries to extract, via lessons from this young airline, the power of sincerity, power of passion, power of innovation, power of learning, power of action, power of flexibility, power of a team, power of communication, power of happiness, power of endeavor, and power of commitment, on which an iceberg model of Hong Kong Airlines' energetic service is formulated to analyze the airline's power of service innovation and energetic service culture from the dimensions of service behavior, service management, and service values.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.