The Employee Experience : A Capstone Guide to Peak Performance.

Cover Page -- Foreword by Michael Henry Cohen -- Introduction -- Solution One: Purposeful Rounding -- Solution Two: Direct Dialogue: Performance Feedback Conversations -- Solution Three: Recognition, Celebration, and Appreciation -- Solution Four: Hire Tough, Manage Easy -- Solution Five: Leading a Multigenerational Workforce -- Solution Six: The Employee Experience Team -- Solution Seven: Transparent Communication -- Solution Eight: Behavior Standards -- Solution Nine: Leader and Employee Development -- Solution Ten: Surveying and Improving the Employee Experience -- Solution Eleven: Resiliency -- Solution Twelve: Review, Readjust, Refresh, Reconnect, and Re-Inspire -- Appendix 1: The Framework for Achieving Great Results -- Appendix 2: The Capstone Team Structure -- Appendix 3: Sample Stoplight Report -- Appendix 4: Sample Hiring Decision Matrix -- Appendix 5: Sample First Days' Checklist -- Appendix 6: Sample Employee Experience Team Charter -- Appendix 7: Sample Behavior Standards Recommitment Form -- Appendix 8: Leadership Learning Needs Assessment -- Appendix 9: Sample Learning Roadmap -- Appendix 10: Sample Employee Survey Statements -- Appendix 11: Employee Experience Survey Results Worksheet -- Appendix 12: Sample Organization-Wide and/or Department-Specific Goals -- References -- Acknowledgments.

The Employee Experience: A Capstone Guide to Peak Performance is a book about people-celebrating people, appreciating people, letting them be heard, engaging them in meaningful ways, and leading them to greatness.A superior employee experience is the driving force behind a thriving organization. It starts with effective leadership-putting customers second and your employees first.In our work over the past decade, we've uncovered a collection of solutions that have been used over and over to achieve positive results. This book, which is as enjoyable to read as it is informative, is a means to get these solutions in your hands. Whether you are leading an organization-wide transformation, a new leader just starting out, or maybe just looking for a few tips to elevate your leadership, your team, or your results-this book is filled with real stories and real solutions that can help.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.