CMDB Systems : Making Change Work in the Age of Cloud and Agile.

Front Cover -- CMDB Systems: Making Change Work in the Age of Cloud and Agile -- Copyright -- Contents -- Preface -- Introduction: How to Use This Book -- How to Use This Book -- Time Line -- Who's Speaking: The Many Voices in This Book -- Who/What Is Enterprise Management Associates? -- About the Authors -- Acknowledgments -- Section 1: Failure is not an Option -- Chapter 1: The Odds Are Against You -- Cmdb Opinions -- Who Should Care About a CMDB System? -- CMDB System DNA -- A CMDB Is Not -- OK, So Are the Odds Really Against You? -- Voices from the Industry, Voices from the Trenches -- No Vision or Strategy -- Not Understood and Not Communicated -- Lack of Confidence -- No Resources and High Costs -- Resistance to ITIL Can Also Be a Factor -- Shaky Senior Management -- Vendor Failure -- Back to the Drawing Board? -- Framing the CMDB System Conversation -- On the Other Hand, Can You Really Do Without a CMDB System? -- Summary Takeaways -- Chapter 2: Why Bother? The Case for a CMDB System -- A Few Initial Data Points -- CMDB Success Rates Revisited -- Some Short Answers -- Return on Investment -- Reasons for Going Forward: More Voices from the Trenches -- Drowning in (Siloed) Data? -- Optimizing IT OpEx Efficiencies in the Face of Rising Complexities -- Change Management and Change Impact Analysis -- Asset Management and IT Financial Optimization -- Service Impact, Root Cause Analysis, and Troubleshooting -- The Move to Cloud and Virtualization -- Bringing the Organization Together -- Summary Takeaways -- Section 2: The Basics -- Chapter 3: CMDB System Foundations -- CMDB Foundations Part One: Process -- Why It's Good to Get to Know ITIL First -- ITIL is -- ITIL is not -- A (Very) Short History -- A Human Face to Service Management -- ITIL's Libraries -- ITIL's Configuration Management Database (CMDB).

The Configuration Management System (CMS) -- The Definitive Media Library (DML) -- The Service Knowledge Management System (SKMS) -- CMDB Deployments Underscore ITIL's Relevance -- A Few Critical ITIL Processes -- Change Management -- Service Asset and Configuration Management -- Capacity Management -- Release and Deployment Management -- Other ITIL Processes -- CMDB Data and Configuration Items: A Second Look -- A Few Final Points -- CMDB Foundations, Part One: Process-Summary Takeaways -- CMDB Foundations Part Two: Technology -- CMDB System Technologies: A Closer Look -- Configuration Management Database (CMDB) -- Application Discovery and Dependency Mapping (ADDM) -- Other Discovery and Inventory Tools -- Automation -- Analytics -- Dashboards and Visualization -- Other Relevant Investments -- A Reminder: "Big Vision, Baby Steps" -- A Look at the Broader CMDB System and the Service Management Ecosystem It Supports -- Service (CMS) Modeling: Where Logical and Physical Service Interdependencies Come Together -- So Where Do I Buy One? -- CMDB System Foundations Part Two: Technology-Summary Takeaways -- Chapter 4: CMDB System Deployment Stages: An Eight-Step Ladder to Success -- Standing in the Middle of the Storm -- What About "People?" -- A Closer Look at the Third Vector -- Climbing the Eight-Step Ladder to CMDB System Success -- Step one: Define Your Objectives and Consider Your Resources -- Seek Senior Management Input -- Set Objectives -- Address High-Level Issues -- Establish Measurable Metrics -- How Do You Know if You're Ready? -- Step Two: Technology, Process, and Organizational Audit -- Seek Manager and Engineer Input to Assess Technology Requirements -- Put Processes in Place -- Review Current Organizational Structure -- Step Three: Evolutionary or Maturity-Level Assessment -- Reactive Infrastructure Management.

Active Operational Management -- Proactive Service-Oriented Management -- Dynamic Business-Driven Management -- Step Four: Define Your Requirements, Architecture, and Metrics -- Define Two Categories of Requirements -- Define Your Architecture -- Step Five: Technology Selection -- Step Six: Addressing Critical Issues and Gating Factors -- Organizational Issues -- Budget and Resource Constraints -- Technology Issues -- Step Seven: Developing a Three-Tiered Roadmap for Immediate and Future Deployments -- Six-Month Roadmap (Tactical Implementation Plan) -- One-Year Roadmap -- Two-Year Roadmap -- Step Eight: Review Progress and Milestones -- Summary Takeaways -- Section 3: Awareness and Goals -- Chapter 5: IT in Transformation: What's Going On and Where Does That Leave the CMDB ? -- How Has the Model for IT Changed? -- What Does It Mean for IT to "Show Value"? -- Looking Ahead -- Cloud and the Extended Enterprise -- Data Sharing and the Extended Enterprise -- Agile and Mobile: Changing Dimensions in CMDB System Possibilities -- Agile: When DevOps and ITSM Collide -- Mobile: Diverse Endpoints, Diverse Consumers, and New Challenges for the CMDB System -- Business Service Management (BSM): IT and Business Alignment and Its Dramatic Implications for CMDB Systems -- The Move to a Cross Domain IT Organization-And Why It's More Needed (and Real) Than Ever -- Even if Cross Domain Is a Need, Is There Any Real Progress Taking Place? What's the Justification for Calling "Cross Doma ... -- Is ITIL Enjoying a Rebirth as Another "New Trend"? -- Given All This, and More, Are CMDB Systems a Reemerging or an Aging Trend? -- CMDB Systems for Optimizing Service Delivery over Cloud: From Database-Centric to Service Modeling-centric -- Wrapping Up -- Summary Takeaways -- Chapter 6: Getting Your Executive Team on Board: How to Sell CMDB to Your Organization.

The Executive Imperative -- Stakeholder Buy-In -- Distractions, Resources, and Communication -- A Lesson from the Field -- Reaching Your Executive(s): A Few Thoughts on "Executive Perspectives" -- Executives, Cloud, and Other Trends -- Failures and Successes Can Both Be Valuable Resources -- Executive Dialogue Across the Eight-Step Ladder -- Margaret's Service-Centric IT Asset Management Initiative: One Happy Example of How the Ladder Can Help You Engage the Ex ... -- Summary Takeaways -- Chapter 7: CMDB System Use Cases: Carving Out the Right Place to Start -- What's Most Popular? What's Most Successful? -- The Use-Case Landscape: A Kaleidoscope of Values -- Change Impact Management and Change Automation -- Why change impact management is at the heart of the CMDB System -- Change automation -- Some related use-case perspectives -- Some high-level metrics for Change Impact Management and Change Automation -- Process considerations -- Formal change reviews versus automation -- Some technology considerations -- A look at Change Impact Management and Change Automation benefits -- Asset Management and Financial Optimization -- Metrics associated with Asset Management and Financial Optimization -- Some process considerations -- A CMDB is not ITAM -- Some technology considerations -- A look at some Asset Management and Financial Optimization benefits -- Service Impact, Performance, and Capacity Optimization -- Some Service Impact Management and Capacity Optimization-related metrics -- Some process considerations -- Some technology considerations -- Domains -- Interdependencies -- Benefits: A few perspectives -- Two Additional Use Cases: Security/Compliance and DevOps -- Security/Compliance -- DevOps -- Conversation #1: DevOps as a driver -- Conversation #2: A cultural divide -- Conversation #3: DevOps benefits from multiple perspectives.

Summary Takeaways -- Chapter 8: Making Your Initial Assessment Work -- Whom Should You Talk To and What Should You Ask Them? -- What Are You Solving For? -- Toolset Issues: Sprawl, Redundancy, Possessiveness, and Mistrust -- Inventory, Data Quality, and Issues -- Data Breadth: How Much Is Enough? -- Data: Power, Possession, and Ownership -- Process Issues -- Staffing -- The Hamster Scenario -- Communication -- The Executive Factor, Again -- Communication: Vehicles and Approaches -- Use-case Audits -- Change Impact Management and Change Automation -- Perceptions surrounding the impacts of change -- Perceptions of process issues related to Change Management -- A closer look at Change Advisory Board (CAB) processes and issues in one deployment -- Some technology issues related to Change Management -- Asset Management and Financial Optimization -- Data and dependency insights -- Process issues for asset management -- Automation for asset management -- Audit-derived metrics -- Service Impact Management and Capacity Optimization -- Service Level Agreements -- Monitoring and escalation -- Pulling It All Together -- Summary Takeaways -- Chapter 9: Maturity and Readiness: A Fourphase Evolutionary Assessment -- Cyclical and Opportunistic -- Technology -- Processes -- IT Organizational Evolution: A Closer Look -- How IT Views Itself -- Other Organizational Influencers -- The Four Stages of IT Maturity: A Closer Look -- Reactive Infrastructure Management -- Comments from a Stage-One Organization Seeking to Move to Stage Two -- Active Operational Management -- A CMDB System Deployment in Stage Two -- Proactive Service-Oriented Management -- Dynamic Business-Driven Management -- Salient Trends To Watch Across The Four Stages -- Summary Takeaways -- Section: 4: Moving Forward -- Chapter 10: Developing a Project Plan: From Metrics to Requirements and Beyond.

Internal and External Metrics Versus ROI.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.