The Mediator's Handbook : Revised and Expanded Fourth Edition.

Front Cover -- Title Page -- Rights Page -- Table of Contents -- Preface -- Part One: Overview -- What is mediation? -- A useful tool -- What makes mediation work? -- The mediator's role -- The anatomy of the mediation process -- The anatomy of a session -- Process-centered mediation -- Guiding principles -- Mediation terms -- Part Two: The Process -- Getting to the Table -- Can mediation help this situation? -- How people find a mediator -- Voluntary or mandatory? -- Initial conversations -- Do they want to participate? -- Defining the scope -- Approaching the other parties -- Should I be the mediator? -- Pre-mediation agreements and review -- Choosing a location -- The Mediation Session Part I: Exploring the Situation -- Preparing yourself, co-mediators -- Setting up -- Opening -- Opening: Welcome &amp -- warm-up -- Opening: Logistics -- Opening: Orientation -- Opening: Participants' role, willingness -- Listening to Each Perspective -- The Exchange -- The Exchange: Facilitating -- The Exchange: Tasks &amp -- flow -- Clarify information -- Check out interpretations -- Listen for their concerns -- Example + impact -- Restate their interests -- Note other relevant interests -- Encourage empathy and reconciliation -- Transition to Reaching Resolution -- Separate Conversations -- Uses for Separate Conversations -- Breaking for Separate Conversations -- Separate Conversations: Template -- The Mediation Session Part II: Reaching Resolution -- Reaching Resolution -- Reaching Resolution: Sequence -- Topic List -- Topic List: Why it is crucial -- Topic List: Drafting -- Topic List: Wording -- Midpoint check-in -- Options -- Options: Together come up with ideas -- Options: Gut, interests, workability -- Options: Reality testing -- Decisions -- Decisions: Gut, interests, workability -- Decisions: Emotions, hesitations -- Writing the Agreement.

Writing the Agreement: Specifics -- Writing the Agreement: Positive framing -- Closing -- Afterwards: Wrapping up -- Multiple sessions -- The Toolbox: Understanding Conflict -- Disputes &amp -- conflicts -- Metaphors for understanding conflict -- The conflict core -- Common effects of conflict -- The pleasures of conflict -- When things heat up -- The way out is through -- The Conflict Triangle -- People, Process, Problem -- Which mode are you in? -- The Toolbox: Supporting the People -- Supporting the people: Main skills -- Setting the tone -- Level of formality, taking notes -- Confidentiality in practice -- Giving your full attention -- Elements of full attention -- Acknowledging -- Handling judgmental remarks -- Protecting -- From adversarial mode to cooperative mode -- Avoid this Kettle of Fish -- Attending to comfort &amp -- accessibility -- Language and hearing difficulties -- Working with people in all their variety -- Finding commonalities -- Scenarios: Emotionally difficult situations -- The Toolbox: Facilitating the process -- Participants' starting point: Power &amp -- rights -- Changing the "positions" mindset -- Interests -- Layers of interests -- Why interests matter -- Finding space for solutions -- Reframing -- Checking out (mis)interpretations -- Lies, perceptions, deceptions -- Plain description of facts and needs -- Flip it! - Outcome-focused interests -- Tactful wording of interests and topics -- Summary of interests -- Topic List examples -- Eliciting ideas: Brainstorming -- Eliciting ideas: Opening up possibilities -- Can mediators suggest options? -- Visual aids for making decisions -- Types of resolution -- "Typical" or "good enough" resolutions -- What-ifs -- Fallbacks: Contingencies, uncertainties -- Step-down agreements: Smaller scope -- When there's no agreement -- Final review: Workability -- Final review: Future.

Sample agreements -- Scenarios: Problem-solving challenges -- Facilitating the process -- Impartial facilitation -- Structuring the session -- Structuring the discussion -- When you can be directive -- When to consult -- Keeping on track -- Crafting questions -- Crafting questions: Word with care -- Crafting questions: Spin it positive -- Crafting questions: Follow up for clarification -- Kinds of rewording -- Reflecting back -- Summarizing -- Summarizing: Its many uses -- Working visually -- When to intervene -- When to intervene: Stopping the momentum -- When to intervene: Slowing the process down -- Is it time to quit? -- Ending a mediation -- Scenarios: Facilitation challenges -- The Toolbox: Going Further -- Going further -- Adapting the process -- Mediating with children &amp -- teens -- Mediating across generations -- Mediating family conflicts -- Mediating employee conflicts -- Mediating employee conflicts -- Participant evaluation -- Mediator evaluation of a mediation -- Evaluating yourself -- The Handbook "soup pot" -- Authors &amp -- contributors -- Organizational support -- Index -- Back Cover.

The Mediator's Handbookpresents a time-tested, step-by-step model for helping people work through conflict from first contact through reaching a lasting resolution. The Toolbox section details the skills mediators need to understand conflict,facilitate the process, and help participants make decisions.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.