Systems Thinking in the Public Sector : The Failure of the Reform Regime... and a Manifesto for a Better way.

Cover -- Cover2 -- Contents -- Introduction -- Chapter 1: In the beginning… the emergence of a new ideology -- Chapter 2: Do people want 'choice'? -- Chapter 3: From particular case to general rule: ministers managing benefits -- Chapter 4: The present style of management -- Chapter 5: Systems thinking: a better way to make the work work -- Chapter 6: Purpose - measures - method -- Chapter 7: An irrational belief in targets -- Chapter 8: 'Deliverology': the science of delivery, or dogmatic delusion? -- Chapter 9: Taking the value out of policing -- Chapter 10: Failing those who need care -- Chapter 11: A gloomy vision: public-service factories -- Chapter 12: Is 'Public Value' the answer? -- Chapter 13: Is 'citizen empowerment' the answer? -- Chapter 14: The regime: systemically incapable of doing the right thing -- Chapter 15: Reforming the regime -- Addendum -- Index -- About Triarchy Press -- About the Author.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.