Sourcebook on the Foundations of Social Protection Delivery Systems.

Front Cover -- Contents -- Foreword -- Preface -- Acknowledgments -- About the Editors, Authors, and Contributors -- Abbreviations -- Chapter 1 Objectives, Approach, and Road Map -- Notes -- Bibliography -- Chapter 2 Overview of the Delivery Systems Framework -- 2.1 Concepts and Core Elements of the Delivery Systems Framework -- 2.2 Adapting Operating Models to Confront the Challenges of Coordination and Inclusion -- 2.3 Illustrating the Delivery Systems Framework with a Composite Example -- 2.4 Some Concluding Points: Fundamental Principles -- Notes -- Bibliography -- Chapter 3 Outreach -- 3.1 Core Concepts and Elements -- 3.2 Outreach Challenges -- 3.3 Outreach Strategies, Modalities, and Instruments -- 3.4 Tailoring Modalities to Specific Intended Populations and Vulnerable Groups -- 3.5 Institutional Aspects -- 3.6 Some Concluding Points -- Notes -- Bibliography -- Chapter 4 Intake, Registration, and Assessment of Needs and Conditions -- 4.1 Intake and Registration -- 4.2 Information to be Gathered during Intake and Registration -- 4.3 Assessment of Needs and Conditions -- 4.4 Processes Involved in Intake and Registration -- 4.5 Information Systems and Institutional Arrangements -- 4.6 Some Concluding Points -- Notes -- Bibliography -- Chapter 5 Eligibility and Enrollment -- 5.1 Determining Eligibility -- 5.2 Enrollment Decisions -- 5.3 Determining the Package of Benefits and Services -- 5.4 Notification and Onboarding -- 5.5 Institutional Arrangements and Information Systems -- 5.6 Some Concluding Points -- Annex 5A: Examples of Eligibility Criteria and Benefit Structures for Various Types of Programs -- Notes -- Bibliography -- Chapter 6 Payments of Cash Benefits -- 6.1 Evolution of G2P Payments for Social Protection: Financial Inclusion of the "First Mile" -- 6.2 Typology and Purpose of Social Protection Payments Digitization.

6.3 How to's: Delivering G2P Payments for Social Protection -- 6.4 Process Mapping for Payments Administration and Provision -- 6.5 Technologies Supporting Digital Payments -- 6.6 Some Concluding Points -- Annex 6A: Most Common Payment Service Providers in Social Protection Programs -- Annex 6B: Payment Service Contracting Models -- Annex 6C: Understanding Options for Structuring Government-to-Person Distribution Fees -- Notes -- Bibliography -- Chapter 7 Provision of Social and Labor Services -- 7.1 Typology of Social and Labor Services -- 7.2 Service Provision Modalities and Quality Standards -- 7.3 Integrated Provision of Services (and Benefits) -- 7.4 Some Concluding Points -- Notes -- Bibliography -- Chapter 8 Beneficiary Operations Management -- 8.1 Overall Framework for Beneficiary Operations Management -- 8.2 Beneficiary Data Management -- 8.3 Monitoring Compliance with Education and Health Conditionalities in CCTs -- 8.4 Monitoring Compliance with Labor Program Conditionalities -- 8.5 Grievance Redress Mechanisms in Social Protection Delivery Systems -- 8.6 Error, Fraud, and Corruption Monitoring -- 8.7 Some Concluding Points -- Annex 8A: Aspects of Conditionalities in Nine Select Conditional Cash Transfer Programs -- Annex 8B: Measuring EFC -- Notes -- Bibliography -- Chapter 9 Assessing the Performance of Social Protection Delivery Systems -- 9.1 Connecting Delivery Systems to Program Outcomes: A Results Chain -- 9.2 Measuring Performance of Delivery Systems: Indicators -- 9.3 Evaluating Delivery Systems: Types of Assessments -- 9.4 Some Concluding Points -- Annex 9A: Performance Indicator Framework for Social Protection Delivery Systems -- Notes -- Bibliography -- Chapter 10 A Continuing Journey -- Bibliography -- Glossary -- Social Protection -- IT Cheat Sheet -- Notes -- Boxes.

Box 2.1 Clarifying Some Commonly Misused Terms: Implementation and People along the Social Protection Delivery Chain -- Box 2.2 Social Protection Delivery Chain Process Maps ("Swim Lane" Diagrams): Conceptualizing the Organization as a System -- Box 2.3 Journey Maps: Understanding the Client Experience of Social Protection Delivery Systems -- Box 3.1 Outreach Strategy: Kenya's Inua Jamii National Safety Net Program -- Box 3.2 Community-Based Outreach in Pakistan's Benazir Income Support Programme -- Box 3.3 Building Awareness and Trust with Informal Sector Workers: Partnering with Associations in Benin -- Box 3.4 Mass Communication Channels: Rwanda's Vision 2020 Umurenge Program -- Box 3.5 Active Search to Promote Outreach for Social Registries in Brazil and the Philippines -- Box 3.6 Technologies to Promote Outreach and Communications in FCV Contexts: Iraq and the Republic of Yemen -- Box 4.1 Front-Office Setup for Triaging Clients for Employment and Social Assistance: Mannheim's Job Center -- Box 4.2 Innovative Tools for Optimizing Lobby Management in Montgomery County, Maryland (US) -- Box 4.3 Online Applications in Greece, Chile, and California (US) -- Box 4.4 Census Sweep Modality for Intake and Registration: The Philippines's Listahanan 2015 -- Box 4.5 Experimenting with Different Modalities for En Masse Registration: Pakistan's NSER -- Box 4.6 Administrator-Driven Approaches with Elements of the On-Demand Approach: The Republic of Congo and Sierra Leone -- Box 4.7 Role-Playing and Live-Case Simulations in Albania's Ndihma Ekonomike Program -- Box 4.8 Statistical Profiling Tools to Differentiate between Job Seekers and the Unemployed -- Box 4.9 Karama Program: Transitioning from a Purely Medical Approach to a Functional Approach in the Arab Republic of Egypt.

Box 4.10 Using Integrated Data and Predictive Analytics to Support Screening and Decision Making: Allegheny County, Pennsylvania (US) -- Box 4.11 Reassessments in the On-Demand Model: The Case of LRIS and GMI Programs in ECA -- Box 4.12 Reassessments in the Administrator-Driven Model: Mexico, Colombia, and the Philippines -- Box 4.13 Skipping the Intake and Registration Process Entirely? Automated Intake with Canada's Old Age Security Pension -- Box 4.14 Multisided Social Protection Platforms Are Connecting People to Social Benefits and Beyond -- Box 4.15 Improving Efficiency with Turkey's Integrated Social Assistance System -- Box 4.16 Data Protection and Privacy in the GDPR Era -- Box 4.17 Principles for Processing Personal Data -- Box 4.18 The Elements of Consent -- Box 4.19 Building a Privacy-by-Design Approach into Social Registries -- Box 4.20 Vertical Collaboration Tools for Implementing the Cadastro Único in Brazil -- Box 5.1 Use of Absolute Thresholds to Determine Eligibility for Burkina Faso and Tanzania -- Box 5.2 Determining Eligibility for Programs Targeted to Various Categories of the Poor Using Malawi's UBR -- Box 5.3 Determining Eligibility for Multiple Human Development Programs Using Indonesia's UDB -- Box 5.4 Invoking the Court System When Benefits Are a Constitutional Right: Brazil's BPC Social Pension -- Box 5.5 Managing Waiting Lists When Funding Is Insufficient: Random Process Selection in Maryland (US) -- Box 5.6 "Targeting from the Top" with Universal Benefits: Denmark's Child and Youth Allowances -- Box 6.1 Automated Payments Administration: Single Program to Single Provider in Ghana's LIPW -- Box 6.2 Enabling Electronic Payments to Bank Accounts: Single Program to Single Provider in Indonesia -- Box 6.3 Enabling a Coordinated Approach to Provision: Single Program to Many Providers in Zambia's GEWEL Program.

Box 6.4 Building an Interoperable Payments Management System: Many Programs to Many Providers in Bangladesh -- Box 6.5 Payments for Brazil's Bolsa Família Program: Management, Frequency, and Timing -- Box 6.6 Payments Administration in Turkey -- Box 6.7 Onboarding Beneficiaries of Social Protection Programs for Payments Provision -- Box 6.8 A Human-Centered Approach to Government-to-Person Digitization -- Box 6.9 Risk Mitigation and Controls for Error, Fraud, and Corruption -- Box 6.10 Mobile Money Payments in Côte d'Ivoire's Social Assistance Program -- Box 6.11 Blue-Sky Thinking: Unified Payments Interface -- Box 6.12 Government-to-Person Payments in Colombia's DaviPlata -- Box 6.13 Blockchain-Based Payments for Disability Support Services in Australia -- Box 7.1 Promoting Early Childhood Development through Family Development Sessions -- Box 7.2 An Integrated Approach to Social and Health Services for Pregnant Teens and Young Children in Nicaragua -- Box 7.3 Deinstitutionalization in Europe and Central Asia -- Box 7.4 Key Issues to Consider When Contracting Out Labor and Training Services -- Box 7.5 Institutional Arrangements and Key Features for Integrated Provision of Services: Performance Fund in Peru -- Box 7.6 Innovative Approach to Family Development Sessions in Madagascar -- Box 7.7 Integrated Provision of Services in Health and Human Services in Maryland (US) -- Box 7.8 Casework in the Puente al Desarrollo Program in Costa Rica -- Box 7.9 Information System in Jordan to Support Management of Social Protection Cases -- Box 8.1 Human-Centered Design Aspects of Conditionalities Monitoring -- Box 8.2 Providing Employment Services in North Macedonia -- Box 8.3 Australia Jobactive Mutual Obligation Requirements -- Box 8.4 Monitoring Beneficiaries and Providers of Public Workfare: NREGAsoft in India.

Box 8.5 Performance Management: Austria's Balanced Scorecard and Incentives for Knowledge Sharing.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.