Personal Conflict Management : Theory and Practice.

Cover -- Title -- Copyright -- Contents -- List of Toolbox Resources -- List of Cases -- Preface -- Acknowledgments -- Section I: The Nature of Interpersonal Conflict and Its Causes -- 1 Conflict in Everyday Life -- What Is Interpersonal Conflict? -- Interpersonal Conflict Is Different From Argument -- Seven Assumptions About Interpersonal Conflict -- Beneficial Aspects of Interpersonal Conflict -- Summary -- Chapter Resources -- 2 Conflict Management Theories -- The Purpose of Theory -- Nature Versus Nurture -- Communication Theory -- Theories Influencing Conflict Management Studies -- Summary -- Chapter Resources -- 3 Competitive and Cooperative Conflict Approaches -- The Competitive World -- The Cooperative Approach -- Interests Versus Positions -- Which Approach to Conflict Is Best? -- Supportive and Defensive Climates -- Summary -- Chapter Resources -- 4 Causes of Conflict -- Conflict Topics Are Not Necessarily Conflict Causes -- Conflict Behaviors Are Motivated by Reasons That Make Sense -- Conflict Behaviors Are Learned -- Goal Interference Causes Conflict -- Four Main Goals During Conflict -- Perception Patterns Affect How Goals Are Interpreted -- Goals Are Dynamic -- Skills to Enhance Goal Analysis and Development -- Summary -- Chapter Resources -- 5 How Sex/Gender, Race, Culture, and Generation Affect Conflict -- Sex/Gender -- Race -- Culture -- Age and Generation -- The Taking of Privilege -- Mastering Conflict Management Research -- Summary -- Chapter Resources -- 6 How Power, Trust, and Humor Affect Conflict -- Power -- Trust -- Humor -- Sources of Conflict Patterns -- Summary -- Chapter Resources -- Section II: Conflict Management Skills -- 7 Listening and Seeking Information -- The Listening Process -- Barriers to Effective Listening -- Listening in Competitive and Cooperative Bargaining -- Types of Listening.

Eight Steps for Effective Listening During Conflict -- Summary -- Chapter Resources -- 8 Conflict Style and Emotional Intelligence -- What Is Style? -- Personality Styles -- Conflict Management Styles -- Communication Styles That Impact Conflict -- Conversational Style -- Emotional Intelligence -- Transforming Dysfunctional Communication -- Summary -- Chapter Resources -- 9 Negotiation -- What Is Negotiation? -- Contrasting Approaches to Negotiation -- Competitive Negotiation -- Cooperative Negotiation -- The Choices Negotiators Make -- Summary -- Chapter Resources -- 10 Conflict Assessment -- Understanding Conflict From the Inside Out -- Simpler Conflict Analysis Tools -- Comprehensive Conflict Analysis Tools -- Transformation Is the Key to Changing Conflict -- Summary -- Chapter Resources -- Section III: Conflict in Specialized Circumstances -- 11 Bullies and Difficult People -- An Overview of Difficult Encounters -- Critical Insights About Difficult Encounters -- Skills When Facing Difficult Encounters -- Bullying -- Summary -- Chapter Resources -- 12 Mediation and Other Conflict Interventions -- Approaches to Solving Conflict -- Conflict Coaching -- Third-Party Resolution Processes -- Mediation -- Mediator Approaches -- The Balanced Model of Mediation -- Summary -- Chapter Resources -- 13 Managing the Aftermath: Anger, Apology, Forgiveness, and Reconciliation -- Anger -- Apologies -- Forgiveness -- Reconciliation -- Summary -- Chapter Resources -- Section IV: Conflict in Context -- 14 Families and Conflict -- The Family As a Communication System -- Conflict and the Family -- Privacy Management -- The Dark Side of Family Conflict -- Conflict Management Skills for Families -- Summary -- Chapter Resources -- 15 Conflict in Intimate Relationships -- Intimate Relationships and Conflict -- Conflict Topics Among Intimates.

Conflict in Relationships: Good or Bad? -- Gender and Personality Factors in Relationships -- Understanding Relationship Conflict: Lifespan, Types, and Patterns -- Relationship Maintenance -- When Conflict Turns Violent -- Summary -- Chapter Resources -- 16 Conflict at the Workplace -- The Workplace Is a Unique Context -- Workplace Communication -- The Nature of Groups -- Conflict in the Work Setting -- Preventing and Managing Conflict at Work -- Summary -- Chapter Resources -- 17 Conflict and Social Media -- The World of Social Media -- Theories of Online Behavior -- Summary -- Chapter Resources -- Appendix -- Glossary -- Index.

Personal Conflict Management, 2nd edition details the common causes of conflict, showcases the theories that explain why conflict happens, presents strategies for managing conflict, and invites consideration of the risks of leaving conflict unsettled. This book also explores how gender, race, culture, generation, power, emotional intelligence, and trust affect how individuals perceive conflict and choose conflict tactics.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.