The Handbook of Global Outsourcing and Offshoring 3rd Edition.

Cover -- Contents -- List of Tables and Figures -- Acknowledgements -- Case Study Contributors -- Introduction -- Part I Making a Sourcing Decision -- 1 Overview of the Global Sourcing Marketplace -- 2 Sourcing Models: What and When to Outsource or Offshore -- 3 Country Attractiveness for Sourcing -- 4 The Attractiveness of Western Countries for Outsourcing Services and Backsourcing -- Part II Building Sourcing Competencies -- 5 Supplier Configurations and Capabilities -- 6 Supplier Selection, Retained Management Capabilities and Legal Issues -- 7 Leveraging Knowledge and Expertise -- Part III Managing Sourcing Relationships -- 8 The Outsourcing Life Cycle and the Transition Phase -- 9 Governance of Outsourcing Relationships -- 10 Managing Globally Distributed Teams -- 11 Captive and Shared Service Centres -- 12 Innovation Through Outsourcing -- Appendix A -- Notes -- References -- Index.

Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.