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The Handbook of Next-Generation Emergency Services.

By: Contributor(s): Material type: TextTextPublisher: Norwood : Artech House, 2021Copyright date: ©2021Edition: 1st edDescription: 1 online resource (275 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781630816544
Subject(s): Genre/Form: Additional physical formats: Print version:: The Handbook of Next-Generation Emergency ServicesDDC classification:
  • 658.477
LOC classification:
  • HV551.2 .K467 2021
Online resources:
Contents:
Intro -- Contents -- Acknowledgments -- Chapter 1 Introduction to Emergency Services -- 1.1 Emergency Services History -- 1.1.1 Telephone Operators-Pre-1968 -- 1.1.2 Basic 9-1-1-1968 -- 1.1.3 Enhanced 9-1-1 (E9-1-1)-1970s Forw -- 1.2 NG9-1-1 -- 1.3 Summary -- Selected Bibliography -- Chapter 2 Anatomy of NG9-1-1 -- 2.1 Project Scope -- 2.1.1 Project Goals -- 2.1.2 Geography -- 2.1.3 Public Safety Agencies -- 2.1.4 Governance -- 2.1.5 RFP Development -- 2.2 NG9-1-1 Project Management Teams -- 2.2.1 9-1-1 SSP Implementation Team -- 2.2.2 Implementation Timeline. -- 2.2.3 Data Gathering -- 2.2.4 Future State -- 2.2.5 Transition Planning -- 2.3 Application Approval -- 2.4 Summary -- Selected Bibliography -- Chapter 3 Infrastructure and Database -- 3.1 Overview -- 3.2 ESInet -- 3.2.1 Physical Network -- 3.2.2 Transport Options -- 3.2.3 Diversity and Capacity -- 3.3 Data Centers -- 3.3.1 Data Center Ratings -- 3.4 NGCSs -- 3.4.1 Security -- 3.5 PSAP -- 3.5.1 Workstations -- 3.5.2 i3 PSAP -- 3.5.3 PSAP Timing Source -- 3.5.4 Backup Electrical Power -- 3.5.5 MIS Call Recording -- 3.5.6 Text to 9-1-1 -- 3.5.7 TTY/TDD -- 3.5.8 Disaster Recovery and Incident Com -- 3.6 Dispatch -- 3.6.1 CAD -- 3.6.2 Radio and Telecommunications -- 3.7 Database Management and GIS -- 3.7.1 Converting Existing Database/MSAG Records Versus Building from the Ground Up -- 3.7.2 Steps to Test the Database Prior to NG9-1-1 Cutover -- 3.7.3 LIS/LVF Updates -- 3.8 Power, Grounding, and Environmental Factors -- 3.8.1 Power -- 3.8.2 Grounding -- 3.8.3 Timing and Synchronization -- 3.8.4 Environmental -- 3.9 Engineering and Capacity Considerations -- 3.9.1 ESInet -- 3.9.2 ESInet Capacity from all OSPs -- 3.9.3 PSAPs -- 3.9.4 IP Address Assignment -- 3.9.5 PC Assignment -- 3.9.6 Domain Name System and Server (DNS) -- 3.10 MIS and Operations -- 3.11 Lessons Learned.
3.11.1 OSP Carriers Providing Service -- 3.11.2 Public Information -- 3.11.3 Call Transfer Documentation -- Selected Bibliography -- Chapter 4 Transition to NG9-1-1 -- 4.1 Overview -- 4.2 Design Documents -- 4.2.1 Jurisdiction -- 4.2.2 PSAP Identification -- 4.2.3 OSPs and Large Enterprises -- 4.2.4 Communities Served -- 4.2.5 Participating Agencies -- 4.2.6 Adjacent Agencies -- 4.3 Transfers On-net and Off-net -- 4.3.1 PSAP Transfers -- 4.4 Communications Alternatives -- 4.4.1 IP Phones -- 4.4.2 One Button -- 4.4.3 Radio Transfers -- 4.4.4 Satellite Phones -- 4.5 ESInet On-net to Off-net PSAPs -- 4.6 ESInet to ESInets -- Selected Bibliography -- Chapter 5 Originating Service Providers -- 5.1 OSP Overview -- 5.1.1 Wireline OSPs -- 5.1.2 Wireless OSPs -- 5.1.3 VoIP OSPs -- 5.1.4 OSP Services -- 5.1.5 OSPs Serving an Area -- 5.2 Facilities -- 5.3 Signaling -- 5.3.1 SIP -- 5.3.2 ISDN-PRI -- 5.3.3 SS7 -- 5.3.4 MF -- 5.3.5 CAMA -- 5.3.6 e2 Datalink Signaling -- 5.4 Trunking -- 5.5 SLAs -- 5.6 Monitoring -- 5.7 Security -- 5.8 NOC -- 5.9 Reporting -- 5.10 QoS -- 5.11 Split Exchanges -- 5.11.1 ILEC and RLEC -- 5.11.2 Split Exchange Emergency Call Handling Options -- 5.12 Summary -- Selected Bibliography -- Chapter 6 Enterprise Customers -- 6.1 Overview -- 6.2 Enterprise Regulatory Requirements -- 6.2.1 Rationale for Enterprise Cutover Phases -- 6.2.2 Phase 1 Network Connectivity Options -- 6.2.3 Enterprise Access to NG9-1-1 Network -- 6.3 Connectivity Options -- 6.3.1 Facilities -- 6.3.2 Interconnection -- 6.4 Signaling -- 6.4.1 Location Signaling -- 6.4.2 Jurisdictional Boundaries -- 6.5 Trunking -- 6.6 SLAs -- 6.7 Monitoring -- 6.8 Security -- 6.8.1 Enterprises: Opportunities and Challenges -- 6.9 Reporting and the Enterprise -- 6.10 QoS -- 6.11 Location Services -- 6.11.1 Location Services in the News -- 6.11.2 Location Services Standards.
6.11.3 9-1-1 Test Call Ground Rules -- 6.11.4 Enterprise Database Management -- 6.11.5 Enterprise Database Security -- 6.11.6 Database Summary -- 6.12 Location Identification -- 6.12.1 Location Services for NG9-1-1 -- 6.12.2 Location Services and Providers -- 6.12.3 Location Services Definitions -- 6.13 Summary -- Selected Bibliography -- Chapter 7 Test Plans -- 7.1 Introduction -- 7.2 Infrastructure -- 7.2.1 Alpha/Beta Testing -- 7.2.2 Integration and Conformance Testin -- 7.2.3 Prequel Site Testing -- 7.3 Network Testing -- 7.3.1 ESInet -- 7.3.2 Data Centers or Central Offices -- 7.3.3 NGCS -- 7.3.4 PSAP -- 7.3.5 SS7 Integration -- 7.3.6 Security -- 7.3.7 Sample Network Test Plan -- 7.4 Access Testing-OSP and Enterprise -- 7.4.1 OSP Wireline Including Reseller -- 7.4.2 OSP Wireless -- 7.4.3 OSP VoIP -- 7.4.4 Enterprise Direct -- 7.4.5 OSP Configuration -- 7.5 End-to-End -- 7.5.1 Test Cases -- 7.5.2 Requirements Codes -- 7.5.3 Signaling Test -- 7.5.4 Texting Test Cases -- 7.5.5 Testing SLAs -- Selected Bibliography -- Chatper 8 Cutover -- 8.1 Overview -- 8.2 Determine Basic Strategy for Cutover -- 8.2.1 Strategies -- 8.2.2 SR Traffic Cutover -- 8.2.3 Single Public Safety Agency-Multip -- 8.2.4 Small Footprint-Single Public Safety Agencies, One PSAP at a Time -- 8.2.5 Large Footprint Cutover-Multiple P -- 8.3 Develop a Cutover Plan -- 8.4 Schedule the Cutover -- 8.4.1 911 Data Preparation-ALI/GIS -- 8.4.2 Database SOI Updates-Ongoing -- 8.4.3 Timing -- 8.4.4 Training -- 8.4.5 Tabletop Cutover Exercise -- 8.5 Pressure-Test the Plan -- 8.6 Communicate the Plan -- 8.6.1 War Room Concept -- 8.6.2 Go/No-Go Decision -- 8.6.3 Back-Out Plan -- 8.7 Execute the Plan -- 8.7.1 Execution -- 8.7.2 Steps to Cut Over a PSAP -- 8.8 Fix What's Broken or Unexpected -- 8.9 Review the Cutover -- 8.10 Post-Cutover Legacy System Removal.
8.11 Cutover Strategy Checklist Example -- 8.12 MOP Description -- 8.12.1 Wireless Carriers -- 8.12.2 VoIP MPC/VPC Carriers -- 8.12.3 Wireline OSPs (ILEC, RLEC) -- 8.13 Summary -- Chapter 9 Operations Administration and Maintenanc -- 9.1 Design for Success-Plan for Failure -- 9.1.1 Network Outage Types and Severitie -- 9.1.2 Network Maintenance and Management -- 9.1.3 Service Requirements -- 9.2 Monitoring and Alerting -- 9.2.1 Where to Monitor -- 9.2.2 What to Monitor -- 9.3 Monitoring Data Centers and PSAPs -- 9.4 The NOC -- 9.4.1 NOC to NOC -- 9.5 Best Practices for NOCs and Alerting -- 9.6 Monitoring Data and Systems Requirem -- 9.7 Recording and Reporting -- 9.7.1 High-Level Reporting Requirements -- 9.8 Real-World Incidents -- 9.8.1 Incident 1 -- 9.8.2 Incident 2 -- 9.8.3 Incident 3 -- 9.8.4 Incident 4 -- 9.8.5 Incident 5 -- 9.8.6 Incident 6 -- 9.8.7 Incident 7 -- 9.9 Reporting to PSAPs and Regulatory Ag -- 9.9.1 Designated 9-1-1 SSPs -- 9.9.2 PSAP Managers -- 9.9.3 Database Analyst -- 9.9.4 Technical Support -- 9.10 Root Cause Analysis -- 9.11 Summary -- Selected Bibliography -- Chapter 10 Emerging Solutions -- 10.1 Overview -- 10.1.1 Demand for Emergency Services-Access -- 10.1.2 Providing Emergency Services-Egress -- 10.2 FirstNet Vision and Visionaries -- 10.2.1 Interface -- 10.3 NG9-1-1 Vision and Visionaries -- 10.3.1 Telematics and Trials -- 10.3.2 Text to 9-1-1 -- 10.3.3 Location Services -- 10.3.4 Beyond the Call for 9-1-1 -- 10.3.5 Apps -- 10.4 Forums and Standards Bodies -- 10.5 Roles of Universities -- 10.6 Egress-NG9-1-1 and FirstNet -- 10.7 Summary -- Chapter 11 Legal and Regulatory -- 11.1 Lawyers -- 11.2 Federal and State Jurisdiction -- 11.2.1 Statutes Versus Regulatory Rules -- 11.3 Tariffs -- 11.4 Requests for Information (RFIs), RFPs, and Contracts -- 11.4.1 RFP as Part of the Contract -- 11.4.2 Vendor Agreements.
11.4.3 SLAs -- 11.5 Logging and Recording -- 11.6 OSP Agreements Versus Interconnection Agreements -- 11.6.1 Transport Providers for Signaling Services -- 11.6.2 Specific ILEC Issues -- 11.7 Intergovernmental Agreements -- 11.7.1 Regional NG 9-1-1 IGAs -- 11.8 Summary -- Chapter 12 Financial -- 12.1 NG9-1-1 Myths -- 12.1.1 Dispelling Myths -- 12.2 Sources of Funds -- 12.2.1 Surcharge -- 12.2.2 Grants -- 12.2.3 OSP Funds -- 12.3 Successful Funding -- 12.4 Summary -- Chapter 13 International Perspective on Emergency Services -- 13.1 International Demand for Emergency Services -- 13.2 International Emergency Calling Patterns -- 13.3 Providing Emergency Services -- 13.3.1 European Perspective -- 13.3.2 International Location Services -- 13.3.3 International Advanced Mobile Location -- 13.3.4 International Text to 1-1-2 -- 13.3.5 Legal Regulatory Issues Across Europe -- 13.4 International Forums and Standards Bodies -- 13.5 International Summary -- Selected Bibliography -- Appendix AMethod of Procedure Template for 9-1-1 Cutover, Upgrade, and Changes -- MOP Approval -- About the Authors -- Index.
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Intro -- Contents -- Acknowledgments -- Chapter 1 Introduction to Emergency Services -- 1.1 Emergency Services History -- 1.1.1 Telephone Operators-Pre-1968 -- 1.1.2 Basic 9-1-1-1968 -- 1.1.3 Enhanced 9-1-1 (E9-1-1)-1970s Forw -- 1.2 NG9-1-1 -- 1.3 Summary -- Selected Bibliography -- Chapter 2 Anatomy of NG9-1-1 -- 2.1 Project Scope -- 2.1.1 Project Goals -- 2.1.2 Geography -- 2.1.3 Public Safety Agencies -- 2.1.4 Governance -- 2.1.5 RFP Development -- 2.2 NG9-1-1 Project Management Teams -- 2.2.1 9-1-1 SSP Implementation Team -- 2.2.2 Implementation Timeline. -- 2.2.3 Data Gathering -- 2.2.4 Future State -- 2.2.5 Transition Planning -- 2.3 Application Approval -- 2.4 Summary -- Selected Bibliography -- Chapter 3 Infrastructure and Database -- 3.1 Overview -- 3.2 ESInet -- 3.2.1 Physical Network -- 3.2.2 Transport Options -- 3.2.3 Diversity and Capacity -- 3.3 Data Centers -- 3.3.1 Data Center Ratings -- 3.4 NGCSs -- 3.4.1 Security -- 3.5 PSAP -- 3.5.1 Workstations -- 3.5.2 i3 PSAP -- 3.5.3 PSAP Timing Source -- 3.5.4 Backup Electrical Power -- 3.5.5 MIS Call Recording -- 3.5.6 Text to 9-1-1 -- 3.5.7 TTY/TDD -- 3.5.8 Disaster Recovery and Incident Com -- 3.6 Dispatch -- 3.6.1 CAD -- 3.6.2 Radio and Telecommunications -- 3.7 Database Management and GIS -- 3.7.1 Converting Existing Database/MSAG Records Versus Building from the Ground Up -- 3.7.2 Steps to Test the Database Prior to NG9-1-1 Cutover -- 3.7.3 LIS/LVF Updates -- 3.8 Power, Grounding, and Environmental Factors -- 3.8.1 Power -- 3.8.2 Grounding -- 3.8.3 Timing and Synchronization -- 3.8.4 Environmental -- 3.9 Engineering and Capacity Considerations -- 3.9.1 ESInet -- 3.9.2 ESInet Capacity from all OSPs -- 3.9.3 PSAPs -- 3.9.4 IP Address Assignment -- 3.9.5 PC Assignment -- 3.9.6 Domain Name System and Server (DNS) -- 3.10 MIS and Operations -- 3.11 Lessons Learned.

3.11.1 OSP Carriers Providing Service -- 3.11.2 Public Information -- 3.11.3 Call Transfer Documentation -- Selected Bibliography -- Chapter 4 Transition to NG9-1-1 -- 4.1 Overview -- 4.2 Design Documents -- 4.2.1 Jurisdiction -- 4.2.2 PSAP Identification -- 4.2.3 OSPs and Large Enterprises -- 4.2.4 Communities Served -- 4.2.5 Participating Agencies -- 4.2.6 Adjacent Agencies -- 4.3 Transfers On-net and Off-net -- 4.3.1 PSAP Transfers -- 4.4 Communications Alternatives -- 4.4.1 IP Phones -- 4.4.2 One Button -- 4.4.3 Radio Transfers -- 4.4.4 Satellite Phones -- 4.5 ESInet On-net to Off-net PSAPs -- 4.6 ESInet to ESInets -- Selected Bibliography -- Chapter 5 Originating Service Providers -- 5.1 OSP Overview -- 5.1.1 Wireline OSPs -- 5.1.2 Wireless OSPs -- 5.1.3 VoIP OSPs -- 5.1.4 OSP Services -- 5.1.5 OSPs Serving an Area -- 5.2 Facilities -- 5.3 Signaling -- 5.3.1 SIP -- 5.3.2 ISDN-PRI -- 5.3.3 SS7 -- 5.3.4 MF -- 5.3.5 CAMA -- 5.3.6 e2 Datalink Signaling -- 5.4 Trunking -- 5.5 SLAs -- 5.6 Monitoring -- 5.7 Security -- 5.8 NOC -- 5.9 Reporting -- 5.10 QoS -- 5.11 Split Exchanges -- 5.11.1 ILEC and RLEC -- 5.11.2 Split Exchange Emergency Call Handling Options -- 5.12 Summary -- Selected Bibliography -- Chapter 6 Enterprise Customers -- 6.1 Overview -- 6.2 Enterprise Regulatory Requirements -- 6.2.1 Rationale for Enterprise Cutover Phases -- 6.2.2 Phase 1 Network Connectivity Options -- 6.2.3 Enterprise Access to NG9-1-1 Network -- 6.3 Connectivity Options -- 6.3.1 Facilities -- 6.3.2 Interconnection -- 6.4 Signaling -- 6.4.1 Location Signaling -- 6.4.2 Jurisdictional Boundaries -- 6.5 Trunking -- 6.6 SLAs -- 6.7 Monitoring -- 6.8 Security -- 6.8.1 Enterprises: Opportunities and Challenges -- 6.9 Reporting and the Enterprise -- 6.10 QoS -- 6.11 Location Services -- 6.11.1 Location Services in the News -- 6.11.2 Location Services Standards.

6.11.3 9-1-1 Test Call Ground Rules -- 6.11.4 Enterprise Database Management -- 6.11.5 Enterprise Database Security -- 6.11.6 Database Summary -- 6.12 Location Identification -- 6.12.1 Location Services for NG9-1-1 -- 6.12.2 Location Services and Providers -- 6.12.3 Location Services Definitions -- 6.13 Summary -- Selected Bibliography -- Chapter 7 Test Plans -- 7.1 Introduction -- 7.2 Infrastructure -- 7.2.1 Alpha/Beta Testing -- 7.2.2 Integration and Conformance Testin -- 7.2.3 Prequel Site Testing -- 7.3 Network Testing -- 7.3.1 ESInet -- 7.3.2 Data Centers or Central Offices -- 7.3.3 NGCS -- 7.3.4 PSAP -- 7.3.5 SS7 Integration -- 7.3.6 Security -- 7.3.7 Sample Network Test Plan -- 7.4 Access Testing-OSP and Enterprise -- 7.4.1 OSP Wireline Including Reseller -- 7.4.2 OSP Wireless -- 7.4.3 OSP VoIP -- 7.4.4 Enterprise Direct -- 7.4.5 OSP Configuration -- 7.5 End-to-End -- 7.5.1 Test Cases -- 7.5.2 Requirements Codes -- 7.5.3 Signaling Test -- 7.5.4 Texting Test Cases -- 7.5.5 Testing SLAs -- Selected Bibliography -- Chatper 8 Cutover -- 8.1 Overview -- 8.2 Determine Basic Strategy for Cutover -- 8.2.1 Strategies -- 8.2.2 SR Traffic Cutover -- 8.2.3 Single Public Safety Agency-Multip -- 8.2.4 Small Footprint-Single Public Safety Agencies, One PSAP at a Time -- 8.2.5 Large Footprint Cutover-Multiple P -- 8.3 Develop a Cutover Plan -- 8.4 Schedule the Cutover -- 8.4.1 911 Data Preparation-ALI/GIS -- 8.4.2 Database SOI Updates-Ongoing -- 8.4.3 Timing -- 8.4.4 Training -- 8.4.5 Tabletop Cutover Exercise -- 8.5 Pressure-Test the Plan -- 8.6 Communicate the Plan -- 8.6.1 War Room Concept -- 8.6.2 Go/No-Go Decision -- 8.6.3 Back-Out Plan -- 8.7 Execute the Plan -- 8.7.1 Execution -- 8.7.2 Steps to Cut Over a PSAP -- 8.8 Fix What's Broken or Unexpected -- 8.9 Review the Cutover -- 8.10 Post-Cutover Legacy System Removal.

8.11 Cutover Strategy Checklist Example -- 8.12 MOP Description -- 8.12.1 Wireless Carriers -- 8.12.2 VoIP MPC/VPC Carriers -- 8.12.3 Wireline OSPs (ILEC, RLEC) -- 8.13 Summary -- Chapter 9 Operations Administration and Maintenanc -- 9.1 Design for Success-Plan for Failure -- 9.1.1 Network Outage Types and Severitie -- 9.1.2 Network Maintenance and Management -- 9.1.3 Service Requirements -- 9.2 Monitoring and Alerting -- 9.2.1 Where to Monitor -- 9.2.2 What to Monitor -- 9.3 Monitoring Data Centers and PSAPs -- 9.4 The NOC -- 9.4.1 NOC to NOC -- 9.5 Best Practices for NOCs and Alerting -- 9.6 Monitoring Data and Systems Requirem -- 9.7 Recording and Reporting -- 9.7.1 High-Level Reporting Requirements -- 9.8 Real-World Incidents -- 9.8.1 Incident 1 -- 9.8.2 Incident 2 -- 9.8.3 Incident 3 -- 9.8.4 Incident 4 -- 9.8.5 Incident 5 -- 9.8.6 Incident 6 -- 9.8.7 Incident 7 -- 9.9 Reporting to PSAPs and Regulatory Ag -- 9.9.1 Designated 9-1-1 SSPs -- 9.9.2 PSAP Managers -- 9.9.3 Database Analyst -- 9.9.4 Technical Support -- 9.10 Root Cause Analysis -- 9.11 Summary -- Selected Bibliography -- Chapter 10 Emerging Solutions -- 10.1 Overview -- 10.1.1 Demand for Emergency Services-Access -- 10.1.2 Providing Emergency Services-Egress -- 10.2 FirstNet Vision and Visionaries -- 10.2.1 Interface -- 10.3 NG9-1-1 Vision and Visionaries -- 10.3.1 Telematics and Trials -- 10.3.2 Text to 9-1-1 -- 10.3.3 Location Services -- 10.3.4 Beyond the Call for 9-1-1 -- 10.3.5 Apps -- 10.4 Forums and Standards Bodies -- 10.5 Roles of Universities -- 10.6 Egress-NG9-1-1 and FirstNet -- 10.7 Summary -- Chapter 11 Legal and Regulatory -- 11.1 Lawyers -- 11.2 Federal and State Jurisdiction -- 11.2.1 Statutes Versus Regulatory Rules -- 11.3 Tariffs -- 11.4 Requests for Information (RFIs), RFPs, and Contracts -- 11.4.1 RFP as Part of the Contract -- 11.4.2 Vendor Agreements.

11.4.3 SLAs -- 11.5 Logging and Recording -- 11.6 OSP Agreements Versus Interconnection Agreements -- 11.6.1 Transport Providers for Signaling Services -- 11.6.2 Specific ILEC Issues -- 11.7 Intergovernmental Agreements -- 11.7.1 Regional NG 9-1-1 IGAs -- 11.8 Summary -- Chapter 12 Financial -- 12.1 NG9-1-1 Myths -- 12.1.1 Dispelling Myths -- 12.2 Sources of Funds -- 12.2.1 Surcharge -- 12.2.2 Grants -- 12.2.3 OSP Funds -- 12.3 Successful Funding -- 12.4 Summary -- Chapter 13 International Perspective on Emergency Services -- 13.1 International Demand for Emergency Services -- 13.2 International Emergency Calling Patterns -- 13.3 Providing Emergency Services -- 13.3.1 European Perspective -- 13.3.2 International Location Services -- 13.3.3 International Advanced Mobile Location -- 13.3.4 International Text to 1-1-2 -- 13.3.5 Legal Regulatory Issues Across Europe -- 13.4 International Forums and Standards Bodies -- 13.5 International Summary -- Selected Bibliography -- Appendix AMethod of Procedure Template for 9-1-1 Cutover, Upgrade, and Changes -- MOP Approval -- About the Authors -- Index.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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