Politeness in Professional Contexts.

Intro -- Politeness in Professional Contexts -- Editorial page -- Title page -- Copyright page -- Table of contents -- Chapter 1. Introduction: Politeness in professional contexts -- 1. Introduction to Part I: Politeness in medical contexts -- 2. Introduction to Part II: Politeness in business and organisational contexts (including emails) -- 3. Introduction to Part III: Politeness in legal and security contexts -- 4. Notions of politeness, facework and relational work adopted in this edited collection -- 5. Context, politeness theorizing and professional practice/training -- 5.1 Context -- 5.2 Politeness theorizing -- 5.3 Professional practice/training -- References -- Part I. Politeness in medical contexts -- Chapter 2. Learning to manage rapport in GP trainee encounters: A discursive politeness approach -- 1. Introduction -- 2. Background -- 2.1 Politeness in healthcare settings -- 2.2 Power dynamics: Doctor-patient interaction -- 2.3 Face and rapport management -- 2.4 Simulated interactions -- 3. Methodology -- 4. Data analysis -- 5. Discussion -- 6. Conclusion -- References -- Chapter 3. Team interaction in healthcare settings: Leadership, rapport-building and clinical outcomes in ad hoc medical teams -- 1. Introduction -- 2. Background -- 2.1 Team interaction in healthcare settings -- 2.2 Training to lead and manage rapport -- 2.3 Research into politeness phenomena in medical interaction -- 3. Data and methods -- 4. Analytical framework -- 4.1 Delegating tasks -- 4.2 Active listenership -- 4.3 Rapport management -- 5. Analysis -- 5.1 Delegation of tasks -- 5.2 Active listenership -- 6. Conclusions -- References -- Chapter 4. Take care of yourself: Negotiating moral and professional face in stroke rehabilitation -- 1. Introduction -- 2. Face, politeness and morality in health care discourse.

3. The institutional ethos of stroke rehabilitation -- 4. Data context and analytical approach -- 5. Data analysis -- 5.1 The doctor and the good patient -- 5.2 The good patient and the occupational therapist -- 5.3 The good patient in question -- 5.4 Doing hope work -- 5.5 Hope work threatened -- 6. Conclusion -- Key to transcription conventions -- References -- Chapter 5. Politeness and relational work in novel digital contexts of healthcare communication -- 1. Introduction -- 2. The Health App -- 3. Data and method -- 4. Data analysis -- 5. Discussion and conclusion -- References -- Part II. Politeness in business and organisational contexts (including emails) -- Chapter 6. Managing rapport in team conflicts: Dealing with "the elephant in the room" -- 1. Introduction -- 2. Conflict in the workplace -- 3. Conflict and rapport management -- 4. The case -- 5. The conflicts -- 6. "The elephant in the room": Relational work in a conflict -- 6.1 Maintaining the conflict as invisible -- 6.2 Managing rapport and task -- 6.3 Letting face threats slide -- 6.4 Rapport enhancing relational work -- 6.5 "We should have talked": Conflict as relational work -- 7. Discussion -- 8. Conclusion -- References -- Chapter 7. Intercultural (Im)politeness: Influences on the way professional British Sign Language/English interpreters mediate im/polite language -- 1. Introduction -- 2. Background -- 2.1 Liaison interpreting -- 2.2 British Sign Language -- 2.3 (Im)politeness and rapport -- 2.4 Cross-cultural and intercultural research -- 2.5 Interpreting (Im)politeness -- 3. Method -- 3.1 Participants -- 3.2 Data generation -- 3.3 Analysis -- 4. Results -- 4.1 The environment -- 4.2 Consequence -- 4.3 Sophistication -- 4.4 Intention -- 4.5 Self-preservation -- 4.6 Visibility -- 4.7 Familiarity -- 5. Discussion -- 6. Conclusion -- References.

Chapter 8. Towards a folk pragmatics of call centre service encounters -- 1. Introduction: Folk pragmatics and stocks of interactional knowledge (SIKs) -- 2. Method -- 3. Call centre folk pragmatic theory -- 3.1 The three pillars -- 4. A brief analysis of an interaction -- 4.1 Let me finish, it's quite complicated -- 5. Conclusion -- References -- Chapter 9. "I always use the word please": The production and perception of English and Spanish workplace emails -- 1. Introduction -- 1.1 Motivation and objectives of study -- 1.2 Previous findings on English and Spanish directives -- 2. Methodology -- 2.1 The email corpus -- 2.2 The community of practice -- 2.3 The analysis of directive speech events -- 2.4 Collection of perception data -- 3. Results -- 3.1 Pragmalinguistic dimension -- 3.2 Cross-cultural dimension -- 3.3 Sociopragmatic dimension -- 3.4 Perception dimension -- 4. Conclusion -- References -- Appendix -- Chapter 10. "Music for your breakfast" relational work in a sole trader's intercultural business emails -- 1. Introduction -- 2. Self-disclosure and relational work -- 3. CMC cues and media sharing -- 4. Email data -- 5. Analysis -- 5.1 Media and cultural sharing -- 5.2 Reciprocal self-disclosure -- 5.3 CMC cues -- 6. Concluding remarks -- References -- Part III. Politeness in legal and security contexts -- Chapter 11. Judicial questioning: How context shapes facework strategies -- 1. Introduction -- 2. Past research on questioning and facework in courtrooms -- 3. Appellate judge questioning during oral argument -- 4. Small claims court judge questioning -- 5. Using "context" in future research on face and politeness -- 5.1 Politeness/face concepts as sensitizing tools -- 5.2 How context shapes politeness theorizing -- References -- Chapter 12. Keeping airports safe: The value of small talk -- 1. Introduction.

2. The (linguistic) characteristics of small talk -- 3. Engaging with others in airport settings: Some fictional illustrations -- 4. The different types of "small talk" in airport settings -- 5. EIA behavioural detection programme -- 6. Comparing social engineering techniques with alternative covert elicitation techniques based on small talk -- 7. Small talk as a phatic veil for transactional work: Some closing observations -- References -- Chapter 13. The value of facework in crisis negotiation: With a focus on barricade situations -- 1. Introduction -- 1.1 Towards a linguistic toolkit of influencing strategies -- 1.2 The dataset -- 2. Initial contact -- 3. Acknowledging anxieties, sowing the seeds of an alternative future -- 4. Belief-worlds, want-worlds and intent-worlds -- 5. Influencing through (a temporary) connection -- 6. (Temporarily) seeing experiences in a new kind of way -- 7. Value of facework and other pragmatic concepts to crisis negotiators: A summary -- References -- Index.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.