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Virtual Reference Training : The Complete Guide to Providing Anytime, Anywhere Answers.

By: Contributor(s): Material type: TextTextPublisher: Chicago : ALA Editions, 2004Copyright date: ©2004Edition: 1st edDescription: 1 online resource (168 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9780838998670
Subject(s): Genre/Form: Additional physical formats: Print version:: Virtual Reference TrainingDDC classification:
  • 025.5/24
LOC classification:
  • Z711.45 -- .H57 2004eb
Online resources:
Contents:
Intro -- Contents -- Preface -- Chapter 1 - Beyond Shazam! -- Chapter 2 - Introduction -- Chapter 3 - Core Competencies -- Chapter 4 - Learning through Using -- Chapter 5 - Multiple Ways of Learning -- Chapter 6 - Getting Started -- Chapter 7 - Learning Activities -- Chapter 8 - Model Reference -- Chapter 9 - Evaluation, Modification, and Follow-up -- Appendix A - Assessment Tools -- Appendix B - Transcripts -- Appendix C - Virtual Field Trip Reports -- Appendix D - Secret Patron Scenarios -- Appendix E - Policies and Procedures -- Appendix F - Online Meeting Transcript -- Appendix G - Other Support Materials -- Appendix H - Anytime, Anywhere Answers Budget, March 2002-June 2003 -- Appendix I - Trainer Notes and Tips -- Glossary -- Bibliography -- Index.
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Intro -- Contents -- Preface -- Chapter 1 - Beyond Shazam! -- Chapter 2 - Introduction -- Chapter 3 - Core Competencies -- Chapter 4 - Learning through Using -- Chapter 5 - Multiple Ways of Learning -- Chapter 6 - Getting Started -- Chapter 7 - Learning Activities -- Chapter 8 - Model Reference -- Chapter 9 - Evaluation, Modification, and Follow-up -- Appendix A - Assessment Tools -- Appendix B - Transcripts -- Appendix C - Virtual Field Trip Reports -- Appendix D - Secret Patron Scenarios -- Appendix E - Policies and Procedures -- Appendix F - Online Meeting Transcript -- Appendix G - Other Support Materials -- Appendix H - Anytime, Anywhere Answers Budget, March 2002-June 2003 -- Appendix I - Trainer Notes and Tips -- Glossary -- Bibliography -- Index.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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