The Technology Takers : Leading Change in the Digital Era.

Cover -- THE TECHNOLOGY TAKERS -- THE TECHNOLOGY TAKERS: Leading Change in the Digital Era -- Copyright -- CHAPTER OUTLINE -- TABLE OF CONTENTS -- LIST OF FIGURES AND TABLES -- CASE INDEX -- PREFACE -- ACKNOWLEDGMENTS -- 1. The Technology Takers of the Digital Era -- The Digital Era Defined -- Technology's Price Takers -- Reluctant Technology Takers -- Technology-taking and the Behavior Change Delta -- Changing Behavior -- Value Creation in the Digital Era -- Change Management Playbook for Technology Takers -- Play 1: Envision - Create a Change Management Function -- Play 2: Govern - Establish Governance of Technology Adoption and Adaptation -- Play 3: Engage - Sponsor and Advocate for the Constancy of Change -- Play 4: Equip - Train Technology-taking -- Play 5: Measure - Evaluate Managers' Embrace of Technology Change -- Leading Change in the Digital Era -- Notes -- 2. Technology-taking as a Strategy -- Digital-era Dislocations and Disintermediation -- Maker, Taker, Tinker, and Tailor: The Adoption-Adaptation Strategy Matrix -- Technology Taker Strategy Guiding Principles -- Principle One: Consider Technology-taking as the First Option -- Principle Two: Position Technology above People and Process -- Principle Three: Base Management on Data -- Plan for a Digital-era Strategy -- Increased Interconnectivity -- Digital-era Leadership Challenges (You Can't Lead What You Don't Understand) -- What Is Your Strategy for the Digital Era? -- Strategy for the Future -- Notes -- 3. Create Value through Data Analysis and Behavior Change -- What Is Value? -- How to Generate Value -- Value through Cost Avoidance and Reduction: Universities in the Middle East -- Value Capture through Data Analysis: Workday and Tesco -- Creation of New Value Streams: Electronic Health Records and Cat Videos -- Cost Savings: United Nations and US Government Organizations.

Resulting Behavior Changes (What Are the Data Telling Us?) -- Data Driving Behavior Change: Lyft and Uber -- Organizational Structure and People Permit Change and Drive Value -- Limits on Behavior Change -- Notes -- 4. Playbook to Digital-era Change Leadership -- Continuous Change Requires a New Form of Change Leadership -- Changing Organizational Culture -- Building Digital-era Behavior Change Capacity -- Virtuous Cycle of Change -- Guide the Journey with Five Plays -- Play 1: Envision Continuous Change Management -- Envisioning Change -- Develop a Business Case -- From a Change Management Office to a CMF -- Enabling-era Change Management Office -- Digital-era CMF -- Outsourcing Change Management Efforts -- Benefits of an Internal CMF -- CMF Responsibilities for Implementing Technology-taking -- Manage the Adoption of Digital-era Technologies -- Coordinate Adaptation to Digital-era Technologies -- Challenges of Establishing a CMF -- Enable Change with a CMF -- Play 2: Govern Technologies and Change -- Why Governance Matters -- Create One Organizational Governance Structure -- Refer to the Organization's Mission -- Convene a Governance Committee -- Establish Real-world, Digital-era Policies and Procedures -- Develop a Unitary Policies and Procedures Manual -- Foster Managerial Responsibility for Policies and Procedures -- Make Managers Policy and Business Owners -- Empower Business Process Experts -- Monitor Compliance with Policies and Procedures -- Train on Policies and Procedures -- Communicate -- Analyze Data and Audit Behavior -- Ready the Organization for Change in the Digital Era -- Play 3: Engage to Sponsor and Advocate for Change -- More than Sponsorship Required for Digital-era Change -- Digital-era Sponsors -- Change Organizational Culture -- Sponsoring Actions for the Technology Taker -- Verbalize the Commitment to Technology-taking.

Mandate Behavior Changes -- Suspend Use of Outdated Processes and Require Global Best Practices -- Digital-era Advocates -- Creating Advocacy -- Advocacy Actions for the Technology Taker -- Develop a Strong Network in All Functions and Geographies -- Model the Desired Behaviors -- Reinforce Adaptation within the Sphere of Influence -- Engaging Organizations in Technology-taking -- Play 4: Equip People with the Skills of the Future -- Invest in People to Equip Them for the Digital Era -- Train on More than Technology Use -- Explain the Reasons for the Change -- Relate to an Organization's Mission -- Build a New Mindset -- Imbue New Habits -- Convey a New Skills Philosophy -- Digital-era Skills Enumerated -- Invest in Digital-era Skills -- Build the Skilled Workforce of the Future -- Play 5: Measure Managers' Embrace of Technology Change -- Measure Embracing Change -- Hold Management Accountable -- Measure Digital-era Competency -- Connecting Digital-era Literacy to Individual Performance -- Prepare to Be Measured -- Encourage Risk -- Accept Failure -- Embrace Technology Change -- Playbook Completed: The Next Frontier -- Notes -- 5. Leading Change in the Digital Era -- Joining the Behavior Change Delta with the Adoption-Adaptation Strategy Matrix -- The Technology Taker Strategy -- Virtuous Cycle of Change -- Playbook Liner Notes -- Change Leaders in the Digital Era -- The Technology Takers -- Notes -- BIBLIOGRAPHY -- INDEX.

Digital-era technologies lead organizations to become technology takers, the equivalent of economic 'price takers'.To be a technology taker is to assent to the behavior transforming benefits of modern technologies. This playbook offers technology takers tactics to manage change, create value, and exploit the digital era's strategic opportunities.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.