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Reinventing the Patient Experience : Strategies for Hospital Leaders.

By: Contributor(s): Material type: TextTextPublisher: Chicago : Health Administration Press, 2007Copyright date: ©2007Edition: 1st edDescription: 1 online resource (201 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781567932904
Subject(s): Genre/Form: Additional physical formats: Print version:: Reinventing the Patient ExperienceDDC classification:
  • 362.11
LOC classification:
  • RA965.6 -- .R48 2007eb
Online resources:
Contents:
Intro -- Contents -- Preface -- Acknowledgments -- The Challenge to Hospitals: Reinventing the Patient Experience -- Windber Medical Center: Crisis Leads to Change -- Abbott Northwestern Hospital: Combining High Tech and High Touch -- Florida Hospital - Celebration Health: Becoming a Living Laboratory -- Highline Medical Center: Maintaining the Momentum -- St. Charles Medical Center - Bend: Adjusting to Change -- North Hawaii Community Hospital: A Blended Medicine Perspective -- The Valley Hospital: Reinvigorating Nursing at the Bedside -- Putting the Components of a Reinvented Patient Experience in Place -- Measuring and Sustaining Success -- Lessons Learned -- Appendix -- About the Authors.
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Intro -- Contents -- Preface -- Acknowledgments -- The Challenge to Hospitals: Reinventing the Patient Experience -- Windber Medical Center: Crisis Leads to Change -- Abbott Northwestern Hospital: Combining High Tech and High Touch -- Florida Hospital - Celebration Health: Becoming a Living Laboratory -- Highline Medical Center: Maintaining the Momentum -- St. Charles Medical Center - Bend: Adjusting to Change -- North Hawaii Community Hospital: A Blended Medicine Perspective -- The Valley Hospital: Reinvigorating Nursing at the Bedside -- Putting the Components of a Reinvented Patient Experience in Place -- Measuring and Sustaining Success -- Lessons Learned -- Appendix -- About the Authors.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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