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The Exchange : A Bold and Proven Approach to Resolving Workplace Conflict.

By: Contributor(s): Material type: TextTextPublisher: Oxford : Productivity Press, 2011Copyright date: ©2011Edition: 1st edDescription: 1 online resource (134 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781466503021
Subject(s): Genre/Form: Additional physical formats: Print version:: The ExchangeDDC classification:
  • 658.3145
LOC classification:
  • HD42.D565 2011
Online resources:
Contents:
Front Cover -- Contents -- The Authors -- Acknowledgments -- Chapter 1 - A Different Approach to Resolving Workplace Disputes -- Chapter 2 - How The Exchange Works: A Case Study -- Chapter 3 - Getting Ready -- Chapter 4 - Holding Private Meetings -- Chapter 5 - Developing an Issue List -- Chapter 6 - Stage III: Conducting the Joint Meeting -- Chapter 7 - Problem Solving: Building a Solution Together -- Chapter 8 - Culture, Diversity, and Other Things That Matter -- Chapter 9 - Making the Most of The Exchange in Your Organization -- Chapter 10 - Using The Exchange with the People and Organizations You Serve -- Chapter 11 - About The Exchange and Its Creators -- Back Cover.
Summary: This book introduces a process called The Exchange that will make ones job easier. It is about the kinds of conflicts that drive a manager or supervisor crazy. The book is intended for the designated problem solvers, whether official or unofficial.
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Front Cover -- Contents -- The Authors -- Acknowledgments -- Chapter 1 - A Different Approach to Resolving Workplace Disputes -- Chapter 2 - How The Exchange Works: A Case Study -- Chapter 3 - Getting Ready -- Chapter 4 - Holding Private Meetings -- Chapter 5 - Developing an Issue List -- Chapter 6 - Stage III: Conducting the Joint Meeting -- Chapter 7 - Problem Solving: Building a Solution Together -- Chapter 8 - Culture, Diversity, and Other Things That Matter -- Chapter 9 - Making the Most of The Exchange in Your Organization -- Chapter 10 - Using The Exchange with the People and Organizations You Serve -- Chapter 11 - About The Exchange and Its Creators -- Back Cover.

This book introduces a process called The Exchange that will make ones job easier. It is about the kinds of conflicts that drive a manager or supervisor crazy. The book is intended for the designated problem solvers, whether official or unofficial.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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