Security Supervision and Management : Theory and Practice of Asset Protection.

Front Cover -- Security Supervision and Management: Theory and Practice of Asset Protection -- Copyright -- Dedication -- Contents -- List of Authors and Contributors -- Foreword -- What Is a Supervisor? -- What Is a Manager? -- Conclusion -- Acknowledgments -- Introduction -- Sandi J. Davies, Co-editor -- Christopher A. Hertig, CPP, CPOI, Co-editor -- Brion P. Gilbride, CPP, CSSM, CPO, Co-editor -- Security Supervision and Management Text -- Security Supervision and Management Program Objectives -- Conclusion -- Protection Officer Code of Ethics -- Protection Officer Code of Ethics -- Loyalty -- Exemplary Conduct -- Confidentiality -- Safety and Security -- Deportment -- Law Enforcement Liaison -- Strive to Learn -- Develop Rapport -- Honesty -- Prejudice -- Self-Discipline -- Conclusion -- Unit I - Foundations -- 1 - What is Asset Protection? -- Mission -- Nature of the Asset Protection Professional -- End Notes -- 2 - Legal Aspects of Security -- Introduction -- Historical Perspectives -- Key Terms and Concepts -- Arrest and Detention -- Interrogation -- Search and Seizure -- Considerations Regarding the Use of Force -- Civil Liability -- Criminal Law and Criminal Liability -- Trespassing -- Labor Law, Discipline, and Dismissal -- Employment-at-Will -- Discipline -- Dismissal/Removal -- Legal Standards Regarding Privacy -- Employee Background Investigations -- Trade Secrets -- Administrative Law -- Regulations Governing the Security Industry -- Standards -- Giving Depositions and Testifying in Legal and Quasi-Legal Proceedings -- Emerging Trends -- End Notes -- 3 - Theories of Crime and Criminal Behavior and Their Implications for Security -- The Classical and Neoclassical Schools of Thought -- The Positivist School of Thought -- Other Explanations of Criminality -- Criminological Theories in the Real World.

Appendix: Quick Reference Theory Matrix -- End Notes -- 4 - Ethics, Integrity, and Professional Conduct -- Introduction -- Definition of Ethics -- Code of Ethics -- Leadership Commitment for Change -- A Model for Establishing a Code of Ethics in a Major Private Security Company -- Training to Make Ethical Decisions -- Integrity Issues Involving Time or Abuse of Office -- When Security Becomes the Enemy -- What Can the Security Professional Do About This? -- Emerging Trends -- Surveillance/Video Systems -- Intelligence Gathering -- Other Considerations -- End Notes -- 5 - The Theories of Accident Causation -- Heinrich's Domino Theory -- Ferrell's Human Factor Model -- Petersen's Accident/Incident Model -- Systems Models -- The Integration of Theories and General Safety Program Implications -- Emerging Trends -- End Notes -- 6 - An Introduction to the Supply Chain -- What Is the Supply Chain? -- Time and Cost versus Impacts -- Information Is Everything -- End Notes -- Unit II - Basics of Supervision -- 7 - Supervisory Characteristics and Expectations -- Contract versus Proprietary -- The Promotion to Supervisor -- The Impact of Poor Supervision -- What Employees Expect from Supervisors -- Conclusions -- End Notes -- 8 - Company Policy and Procedures: The Security Supervisor's Primer -- What Are Policies, and How Do Procedures and Rules Influence Them? -- Planning -- Writing Policies -- Implementing Policies -- Reviewing/Revising Policies -- The Security Policy and Procedure Manual -- 9 - Operational Supervision -- Relative Information of Faults and Attributes for an Operational Supervisor -- Operational Briefing -- Challenges: Partnering in a Multi-Service Single Location -- Conclusion -- End Notes -- 10 - The Supervisor's Role in Safety -- Supervising Crisis Situations -- Safety Committee Meetings -- Safety Attitude Development: A Culture of Safety.

Supervising Accident Scenes -- Enforcement of Safety Regulations -- Fire Safety Supervisory Functions -- Summary -- Emerging Trends -- 11 - The Supervisor's Role in Improving Customer Service and Tenant Relations -- The Role of the Supervisor -- Core Philosophy of Parent or Client Organization -- The Key Questions -- The Customer Service Role of Protection Officers -- The Supervisor's Role in Tenant Relations -- End Note -- 12 - Supervising During Special Events -- Assessment -- Access Control -- Communications -- Traffic Control -- Emergency Medical Operations -- Evacuation -- Fixed Posts -- Assignment of Security Officer Posts -- Pre-event Briefings -- Talking to Crowds -- Post-Event Briefing -- Selection -- Recruitment -- Applications/Interviews -- Testing/Vetting -- Training -- Sports Security: An Emerging Aspect of Special Event Protection -- Emerging Trends -- Further Reading -- 13 - Training and Development: A Primer for Protection Professionals -- Defining Training -- Benefits of Training -- Three Domains of Learning -- Learning over Time -- Determining Training Needs -- Initiating Curriculum Design -- Implement an Instructional Strategy -- Types of Training -- Role of Supervisory Personnel in Training -- Failing to Get It Right -- Evaluation of Learning -- Testing for Learning Retention -- Challenges in Training -- Finding the Time -- Training Challenges -- Emerging Trends -- Conclusion -- End Notes -- Unit - III -- Part 1 - Human Resource Management -- 14 - Recruitment and Retention of Security Personnel: Understanding and Meeting the Challenge -- Introduction -- Recruitment -- Turnover Costs -- Retention Strategies -- Emerging Trends -- Conclusion -- End Notes -- Further Reading -- 15 - Career Development and Professional Growth for Security Professionals -- The Career Recipe -- Congratulations, You're Hired -- Getting Promoted.

Moving On -- Career Killers -- Emerging Trends -- Conclusion -- 16 - Orientation for Security Officers -- Introduction -- Background Checks/Investigations -- Pre-orientation -- Personal Appearance and Uniform Maintenance -- Within First Week of Arrival -- Training -- Before a New Staff Member Arrives -- First Day of Work -- Mentoring -- Report Writing -- Role of the Security Officer -- Other Points to Consider -- Conclusion -- End Notes -- 17 - Time and Stress Management -- When Is the Best Time for Planning Your Work? -- Protecting the Master Plan -- Routine Meetings -- Politically Charged Meetings -- Meeting Deadlines -- Prioritizing Your Work -- The Demon Phone and Social Media -- Delegation Skills That Lead to Success -- Dealing with Stress That Is Not Work Related -- Handling Fears in Your Professional Life -- Follow up and Follow through -- Warning about Praising -- Conclusion -- End Note -- 18 - Employee Motivation Theory and Application -- Part 1: Theory -- Part 2: Application -- Summary -- End Notes -- 19 - Supervising Across Generations -- The Changing Landscape of Work -- Addressing Intergenerational Dynamics -- Workplace Characteristics -- C-Suite Priorities -- Valuing Diversity -- Women as Leaders -- Managing Generations Successfully -- Emerging Trends -- Conclusion -- End Notes -- 20 - The Supervisor's Role in Employee Relations -- Processing the Complaint -- The Importance of Documenting -- Precedents and Privacy -- Dealing with Unions -- The End of the Investigation -- Prevention -- Potential Legal Issues -- Conclusion -- Part 2 - Security-Related Business Functions -- 21 - Evaluation of Uniformed Protection Officers -- Introduction -- Officer Evaluation -- 22 - Statistical Analysis for Security and Supervision -- The Collection of Data -- Metrics and Data Collection -- Staffing Exercise -- Analysis of Data -- Forecasting.

Inventory Exercise -- Graphic Presentations -- Determining Correlations and Causality -- Conclusion -- 23 - Security Officer Scheduling -- Define the Mission -- Gather Information -- Account for Controlled and Uncontrolled Factors -- Account for Fatigue -- Communication -- Time-Off Requests -- Contractual Requirements -- Challenges -- Conclusion -- End Note -- 24 - Improving Organizational Performance by Employing Total Quality Management -- End Note -- 25 - Project Management for the Security Professional: A Position in Transition -- Project Management: An Overview -- History -- Transition to Today's World -- Project Management: A Security-Specific Challenge -- The People Piece -- Communication -- Motivation -- Leadership -- The Program Piece -- The System Piece -- The Business Piece -- The Wrap -- Unit IV - Technology in Security -- 26 - Security Technology: A Management Perspective -- Chapter Learning Objectives -- Introduction -- Security, Risk, and Organizational Management Dependencies -- Security Measures -- Organizational Culture and Types of Security Technology Measures -- Closed Circuit Video -- Electronic Access Control -- Intrusion Detection Systems -- Ethical Issues and the Use of Technology -- Temptations to Abuse Security Technology -- Management's Obligation -- Summary -- End Notes -- 27 - Fire Protection Systems and Special Hazards -- Overview -- Principles of Fire Science -- Building Construction Classification -- Requirements and Consensus Standards -- Fundamentals of Fire Protection Systems -- Other Fire Protection Systems (AFFF, FM220) -- Hazardous Materials, Explosives, and CBRNE -- CBRNE -- Fire Alarm Response -- Fire Investigation and Documentation -- Conclusion -- End Notes -- 28 - Identity Documentation and Verification -- The Breeder Document -- The Social Security Card -- The Driver's License -- The Passport.

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Security Supervision and Management, Fourth Edition, fills the basic training needs for security professionals who want to move into supervisory or managerial positions. Covering everything needed from how to work with today's generation security force employees to the latest advances in the security industry, Security Supervision and Management, Fourth Edition, shows security officers how to become a more efficient and well-rounded security professional. Security Supervision and Management, Fourth Edition, is also the only text needed to prepare for the Certified in Security Supervision and Management (CSSM) designation offered by International Foundation for Protection Officers (IFPO). Core text for completing the Security Supervision and Management Program/Certified in Security Supervision and Management (CSSM) designation offered by IFPOContributions from more than 50 experienced security professionals in a single volumeCompletely updated to reflect the latest procedural and technological changes in the security industry Conforms to ANSI/ASIS standards.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.