Working with Asylum Seekers and Refugees : What to Do, What Not to Do, and How to Help.

Intro -- Working with Asylum Seekers and Refugees: What to Do, What Not to Do, and How to Help by Sarah Crowther -- Foreword by Debora Singer MBE -- Acknowledgements -- 1. Introduction -- What do we expect? -- Why this book and who is it for? -- Why this book now - has something changed? -- Ordinary, unique, active -- Learning from refugees and this book -- 2. Why it Matters -- Introduction -- Question 1: Does it matter whether or not hands-on staff support refugees? -- Doubts and concerns about whether to support refugees -- Question 2: Does it matter whether the people I am supporting are refugees or not refugees? -- Summary and conclusion -- 3. Defining 'Refugee' and Practical Entitlements - on a 'Need to Know' Basis -- Introduction -- A subjective definition of 'refugee' - based on people's experiences -- Home Office definitions of 'refugee' - based on future likelihood -- Popular and political definitions and confusion -- Entitlements to publicly funded support and services -- Summary and conclusion -- 4. Refugees in All Their Diversity - Equality, Discrimination and Positive Action -- Introduction -- Protecting refugees from discrimination after they arrive in the UK -- What you mustn't do -- What you can do to improve equality -- The Public Sector Equality Duty (PSED) - what they (and you) must do -- Summary and conclusion -- 5. Engaging with Refugees -- Introduction -- Access -- Motives, means and opportunities - reflect and boost -- How to engage - initiating a relationships -- Face-to-face engagement -- Longer-term relationships -- Summary and conclusion -- 6. Communicating in English - Plain English, Interpreters and Learning English -- Introduction -- Narrow the gap -- Bridge the gap -- Learning English to close the gap -- A 'grass roots' model for volunteer-led English group sessions.

7. Other Organisations, Networking and Advocating for Refugees -- Introduction -- The importance of networking -- Referral and the 'One plus One' principle -- Tackling third parties for your refugee clients - advocacy, complaints and influence -- Summary -- Introduction to Practical Chapters 8, 9, 10 and 11 -- 8. Roof, Food, Money and Essential Goods -- Introduction -- Outline of support -- Shelter and housing -- Money to live, food, clothing and other goods -- Providing money and goods to refugees -- Summary and conclusion -- 9. Health, Mental Health and Disability -- Introduction -- Physical ill health and wellness -- Mental and emotional health and wellbeing -- Disability -- What can you do? -- Conclusion -- 10. Learning English, Training, Employability and into Work -- Introduction -- Daily English and other non-formal learning -- Formal English, ESOL, training, formal education and qualifications -- Employability, volunteering and into employment -- Conclusion -- 11. Refugee Children and Young People - With and Without Families -- Introduction -- Children seeking asylum in the UK and their care -- Necessities for daily life - roof, food, money and essential resources for life -- Health, mental and emotional health and disability -- Learning English, education, training -- Conclusion -- 12. In Need of Refuge -- Introduction -- What is refuge? -- Who is a refugee? -- I don't want to be a refugee -- Acronyms -- Glossary -- Appendix A -- Appendix B -- References -- Index -- List of Boxes -- Chapter 1 -- Box 1.1: 'We don't do refugees' -- Box 1.2: Objectives -- Box 1.3: Monitoring your own learning -- Chapter 2 -- Box 2.1: There, but for the grace of God, goes John Bradford -- Box 2.2: Aware of current dangers -- Box 2.3: A discussion tool: I am a refugee 'by experience' -- Box 2.4: Similarities between refugees and migrants.

Box 2.5: Differentiating between refugees and migrants -- Chapter 3 -- Box 3.1: 'A workshop on "How to stop refugees duping us"?' -- Box 3.2: Credibility - showing you are honest and telling the truth -- Long Box 3.3: Solicitors, Legal Aid, OISC and what you can do. -- Box 3.4: Refugee defined in the International Refugee Convention 1951 and Protocols 1956 -- Box 3.5: A sample of countries and numbers claiming asylum, and outcome of decisions -- Box 3.6: Becoming British - what they need to do and ways you could help -- Box 3.7: The politics of language -- Box 3.8: A fishing trip -- Box 3.9: Persecution should not be confused with prosecution! -- Box 3.10: Outline of entitlements for asylum seekers and refugees with Leave -- Box 3.11: Summary of definitions used in this book -- Chapter 4 -- Box 4.1: Does the Equality Act 2010 apply to my organisation? -- Box 4.2: Protection from persecution - what happens when you don't have equality laws -- Box 4.3: Women and other 'particular social groups' -- Box 4.4: Nine protected characteristics in the Equality Act 2010 -- Box 4.5: How laws override each other, but nothing overrides human rights -- Box 4.6: Direct discrimination from local life - Case Studies A and B -- Box 4.7: Forms and examples of illegal direct discrimination, including 'positive discrimination' -- Box 4.8: When not understanding leads to discrimination - Case Studies C-E -- Box 4.9: When confusion leads to discrimination - Case Study F -- Box 4.10: Hostility and discrimination within 'communities' -- Box 4.11: Equality characteristic monitoring (ECM) and looking for refugees -- Box 4.12: What are public authorities? Does this affect my organisation? -- Box 4.13: Further sources on anti-discrimination and equality -- Chapter 5 -- Box 5.1: Challenges to access with examples.

Long Box 5.2: Different ways organisations handle access, good and bad - Case Studies A-I -- Box 5.3: Understanding refugees' motives and improving engagement - some ideas -- Box 5.4: The debate about charging for services -- Box 5.5: Communication in English -- Box 5.6: Tolerating intolerance? -- Box 5.7: Food as a gift of love -- Box 5.8: Understanding refugees' means and improving engagement - some ideas -- Box 5.9: Snow or 'what seems impossible for one person is nothing at all to another' -- Box 5.10: Creating the possibility of a relationship - Case Studies J and K -- Box 5.11: Protecting confidentiality and anonymity -- Box 5.12: More about making the most of fixed-term activities -- Box 5.13: Enabling refugees to engage - summary -- Chapter 7 -- Box 7.1: Appreciate and reciprocate -- Box 7.2: Ideas for where to network -- Box 7.3: Methods to facilitate networking -- Box 7.4: The 'One plus One' principle -- Box 7.5: Letters of support and references - credible and effective -- Box 7.6: 'Nudge, poke, slap' - some tactics for practice and policy changes -- Box 7.7: 'Bang on the desk' tactics -- Box 7.8: Ideas for adjustments and positive/mitigating activities to request -- Introduction to Practical Chapters 8, 9, 10 and 11 -- Box 1: Summary - some consequences of having to leave and seek refuge (see Chapter 2) -- Box 2: Means and 'assets' refugees need to engage with formal organisations (see Chapter 5) -- Chapter 8 -- Box 8.1: Network, build and change structures - Case Studies A-C -- Box 8.2: Should we let them sleep in our side room tonight? -- Box 8.3: If they are being dispersed, or moved out of your area -- Box 8.4: Entitlements to shelter and accommodation for people with different immigration status -- Box 8.5: Examples of support for refugees' resources, access to and control of accommodation - Case Studies D-I.

Box 8.6: Dealing with debt -- Box 8.7: Aspen cards for asylum seekers' NASS subsistence (living costs) support -- Box 8.8: Entitlements to subsistence and money for people with different immigration status -- Box 8.9: Cash contributions to individuals or a small cash fund -- Box 8.10: Know your donors and everyone will be happier -- Box 8.11: Hints on handling donations -- Box 8.12: Examples of projects and services relating to money, food and goods for refugees: Case Studies J-M -- Long Box 8.13: How to apply to National Asylum Support Service (NASS) for subsistence and accommodation. -- Chapter 9 -- Long Box 9.1: Seeking refuge and refugees' health, mental health and disabilities -- Box 9.2: Entitlements to health care for people with different immigration status -- Long Box 9.3: Entitlements to health and mental health care of refused asylum seekers in England -- Box 9.4: Entitlements to NHS mental health care and treatment for people with different immigration status -- Box 9.5: Wellbeing in the Care Act 2014 -- Box 9.6: HEAR briefing - transport for disabled asylum seekers and refugees -- Box 9.7: Entitlements to services and support for disabled people with different immigration status -- Box 9.8: 'Deaf', 'deaf' and deafened refugees -- Box 9.9: Challenging authorities on issues known to be important to refugee access to health -- Chapter 10 -- Box 10.1: Refugees making their own choices about progress to work - Case Studies A-D -- Box 10.2: Gender and the single-sex dilemma -- Box 10.3: People get stuck outside formal learning -- Box 10.4: Refugees mixing formal and non-formal learning - Case Studies E and F -- Box 10.5: Examples of volunteers, activists and organisations offering non-formal learning for English - Case Studies G-K -- Box 10.6: ESOL levels and how well someone can communicate in English.

Box 10.7: UK NARIC (National Academic Recognition Information Centre).

This hands-on guide is essential for those who are new to working with asylum seekers and refugees. Drawing on refugees' first-hand accounts of their experiences, it covers how to meet a diverse range of needs on issues such as mental wellbeing, housing, healthcare, employment, and working with children and families.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.