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Siam/msi : An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management.

By: Contributor(s): Material type: TextTextPublisher: Ely : IT Governance Ltd, 2016Copyright date: ©2016Edition: 1st edDescription: 1 online resource (62 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781849288521
Subject(s): Genre/Form: Additional physical formats: Print version:: Siam/msiDDC classification:
  • 658.4038
LOC classification:
  • HD30.2 .C554 2016
Online resources:
Contents:
Cover -- Title -- Copyright -- Foreword -- Preface -- About the Author -- Acknowledgements -- Contents -- Introduction -- Chapter 1: Types of Outsourcing -- 1. IT Outsourcing (ITO) -- 2. Application Development and Maintenance (ADM) - part of ITO -- 3. Business Process Outsourcing (BPO) -- Outsourcing considerations -- Chapter 2: Moving from the Traditional MSP Model -- Chapter 3: Sourcing Market Trends -- Multi-sourcing explained -- Service integration -- Challenges with multi-sourcing -- Chapter 4: Determining the Governance and IT Operating Model -- Retained IT processes aligned to "Direct -- Retained IT processes aligned to "Evaluate -- Retained IT processes aligned to "Monitor -- Tactical and operational processes -- Retained IT or service integrator considerations -- Chapter 5: Types of Service Integration Models -- Internal Service Integrator (ISI) -- External Service Integrator (ESI) -- External Tower Service Integrator (ETSI) -- Chapter 6: Aggregating Service Level Performance -- Chapter 7: Multi-sourcing RFP Approach -- Chapter 8: Transition Stage -- Chapter 9: Looking Further into the Future -- Chapter 10: Abbreviations Used/Glossary.
Summary: This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.
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Cover -- Title -- Copyright -- Foreword -- Preface -- About the Author -- Acknowledgements -- Contents -- Introduction -- Chapter 1: Types of Outsourcing -- 1. IT Outsourcing (ITO) -- 2. Application Development and Maintenance (ADM) - part of ITO -- 3. Business Process Outsourcing (BPO) -- Outsourcing considerations -- Chapter 2: Moving from the Traditional MSP Model -- Chapter 3: Sourcing Market Trends -- Multi-sourcing explained -- Service integration -- Challenges with multi-sourcing -- Chapter 4: Determining the Governance and IT Operating Model -- Retained IT processes aligned to "Direct -- Retained IT processes aligned to "Evaluate -- Retained IT processes aligned to "Monitor -- Tactical and operational processes -- Retained IT or service integrator considerations -- Chapter 5: Types of Service Integration Models -- Internal Service Integrator (ISI) -- External Service Integrator (ESI) -- External Tower Service Integrator (ETSI) -- Chapter 6: Aggregating Service Level Performance -- Chapter 7: Multi-sourcing RFP Approach -- Chapter 8: Transition Stage -- Chapter 9: Looking Further into the Future -- Chapter 10: Abbreviations Used/Glossary.

This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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