Social Media in Travel, Tourism and Hospitality : Theory, Practice and Cases.

Cover -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- List of Figures -- List of Tables -- List of Contributors -- List of Abbreviations and Acronyms -- Introduction -- Part 1 Web 2.0: Strategic and Operational Business Models -- 1 Introduction to Part 1 -- 2 Web 2.0 and Networks in Wine Tourism: The Case Studies of greatwinecapitals.com and wineandhospitalitynetwork.com -- 3 Web 2.0 and Customer Involvement in New Service Development: A Framework, Cases and Implications in Tourism -- 4 'Creating the Buzz': Merchant City (Glasgow) Case Study -- 5 Examining Hotel Managers' Acceptance of Web 2.0 in Website Development: A Case Study of Hotels in Hong Kong -- Part 2 Web 2.0: Applications for Marketing -- 6 Introduction to Part 2 -- 7 Theoretical Models of Social Media, Marketing Implications, and Future Research Directions -- 8 Riding the Social Media Wave: Strategies of DMOs Who Successfully Engage in Social Media Marketing -- 9 National DMOs and Web 2.0 -- 10 Arizona Meeting Planners' Use of Social Networking Media -- 11 Web 2.0 and Pricing Transparency in Hotel Services -- 12 Blogs: "Re-inventing" Tourism Communication -- Part 3 Web 2.0: Travellers' Behaviour -- 13 Introduction to Part 3 -- 14 Travellers 2.0: Motivation, Opportunity and Ability to Use Social Media -- 15 Use and Creation of Social Media by Travellers -- 16 Users' Attitudes Toward Online Social Networks in Travel -- 17 An Exploration of Wine Blog Communication Patterns -- 18 The Effect of E-Reviews on Consumer Behaviour: An Exploratory Study on Agro-Tourism -- Part 4 Web 2.0: Knowledge Management and Market Research -- 19 Introduction to Part 4 -- 20 Knowledge Management and Web 2.0: Preliminary Findings from the Greek Tourism Industry -- 21 Blog Content for Competitive Advantage: Lessons Learned in the Application of Software Aided Linguistics Analysis.

22 Social Media Monitoring: A Practical Case Example of City Destinations -- Index.

Written by an international group of researchers widely known for their expertise in the field of the Internet and tourism, this book presents cutting-edge theory, research and case studies. It investigates web 2.0 applications and tools that transform the role and behaviour of the new generation of travellers, as well as examining the ways in which firms reengineer and implement their business models and operations, such as new service development, marketing, networking and knowledge management.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.