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ISO Lesson Guide 2015 : Pocket Guide to ISO 9001:2015.

By: Contributor(s): Material type: TextTextPublisher: Milwaukee, WI : ASQ Quality Press, 2015Copyright date: ©2016Edition: 4th edDescription: 1 online resource (103 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781951058975
Subject(s): Genre/Form: Additional physical formats: Print version:: ISO Lesson Guide 2015DDC classification:
  • 658.5/620218—dc23
LOC classification:
  • TS156 .A755 2016
Online resources:
Contents:
Cover -- Title page -- CIP data -- Table of Contents -- Acknowledgement -- Introduction -- Defining Quality -- What Is a Process? -- 4 Context of the organization -- 4.1 Understanding the organization and its context -- 4.2 Understanding the needs andexpectation of interested parties -- 4.3 Determining the scope of the qualitymanagement system -- 4.4 Quality management system andits processes -- 5 Leadership -- 5.1 Leadership and commitment -- 5.2 Policy (Quality) -- 5.3 Organization roles, responsibilities,and authorities -- 6 Planning -- 6.1 Actions to address risks andopportunities -- 6.2 Quality objectives and planning toachieve them -- 6.3 Planning of changes -- 7 Support -- 7.1 Resources -- 7.1.2 People -- 7.1.3 Infrastructure -- 7.1.4 Environment for the operation of processes -- 7.1.5 Monitoring and measuring resources -- 7.1.6 Organizational knowledge -- 7.2 Competence -- 7.3 Awareness -- 7.4 Communication -- 7.5 Documented information -- 7.5.1 General -- 7.5.2 Creating and updating (i.e., documented information) -- 7.5.3 Control of documented information -- 8 Operation -- 8.1 Operational planning and control -- 8.2 Requirements for products and services -- 8.2.1 Customer communication -- 8.3 Design and development of productsand services -- 8.4 Control of externally provided processes,products, and services (i.e., purchasing) -- 8.5 Production and service provision -- 8.5.1 Control of production and service provision -- 8.5.2 Identification and traceability -- 8.5.3 Property belonging to customers or external providers -- 8.5.4 Preservation -- 8.5.5 Post-delivery activities -- 8.5.6 Control of changes -- 8.6 Release of products and services -- 8.7 Control of nonconforming outputs -- 9 Performance evaluation -- 9.1 Monitoring, measurement, analysis,and evaluation -- 9.1.1 General -- 9.1.2 Customer satisfaction.
9.1.3 Analysis and evaluation -- 9.2 Internal audit -- 9.3 Management review -- 10 Improvement -- 10.1 General -- 10.2 Nonconformity and corrective action -- 10.3 Continual improvement -- ISO 9001 Conspectus -- Quality Management Principles -- A Fable.
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Cover -- Title page -- CIP data -- Table of Contents -- Acknowledgement -- Introduction -- Defining Quality -- What Is a Process? -- 4 Context of the organization -- 4.1 Understanding the organization and its context -- 4.2 Understanding the needs andexpectation of interested parties -- 4.3 Determining the scope of the qualitymanagement system -- 4.4 Quality management system andits processes -- 5 Leadership -- 5.1 Leadership and commitment -- 5.2 Policy (Quality) -- 5.3 Organization roles, responsibilities,and authorities -- 6 Planning -- 6.1 Actions to address risks andopportunities -- 6.2 Quality objectives and planning toachieve them -- 6.3 Planning of changes -- 7 Support -- 7.1 Resources -- 7.1.2 People -- 7.1.3 Infrastructure -- 7.1.4 Environment for the operation of processes -- 7.1.5 Monitoring and measuring resources -- 7.1.6 Organizational knowledge -- 7.2 Competence -- 7.3 Awareness -- 7.4 Communication -- 7.5 Documented information -- 7.5.1 General -- 7.5.2 Creating and updating (i.e., documented information) -- 7.5.3 Control of documented information -- 8 Operation -- 8.1 Operational planning and control -- 8.2 Requirements for products and services -- 8.2.1 Customer communication -- 8.3 Design and development of productsand services -- 8.4 Control of externally provided processes,products, and services (i.e., purchasing) -- 8.5 Production and service provision -- 8.5.1 Control of production and service provision -- 8.5.2 Identification and traceability -- 8.5.3 Property belonging to customers or external providers -- 8.5.4 Preservation -- 8.5.5 Post-delivery activities -- 8.5.6 Control of changes -- 8.6 Release of products and services -- 8.7 Control of nonconforming outputs -- 9 Performance evaluation -- 9.1 Monitoring, measurement, analysis,and evaluation -- 9.1.1 General -- 9.1.2 Customer satisfaction.

9.1.3 Analysis and evaluation -- 9.2 Internal audit -- 9.3 Management review -- 10 Improvement -- 10.1 General -- 10.2 Nonconformity and corrective action -- 10.3 Continual improvement -- ISO 9001 Conspectus -- Quality Management Principles -- A Fable.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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