TY  - BOOK
AU  - Stamatis,Diomidis H.
TI  - 10 Essentials for High Performance Quality in the 21st Century
SN  - 9781439876015
AV  - HD57.7 .S736 2012 
U1  - 658.4/013 
PY  - 2011///
CY  - Oxford
PB  - Productivity Press
KW  - Teams in the workplace
KW  - Electronic books
N1  - Front Cover -- Contents -- List of Figures -- List of Tables -- Preface -- Acknowledgments -- Introduction -- Chapter 1: The Need for Quality Performance -- Chapter 2: Leadership -- Chapter 3: Execution -- Chapter 4: Innovation -- Chapter 5: People and Quality -- Chapter 6: Time Management -- Chapter 7: Engagement -- Chapter 8: Team Building -- Chapter 9: Quality Operating System -- Chapter 10: Advanced Quality Planning -- Epilogue -- Selected Bibliography -- About the Author -- Back Cover
N2  - Identifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that sup
UR  - https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=5660203
ER  -