TY  - BOOK
AU  - Christianson,Jon B.
AU  - Finch,Michael D.
AU  - Findlay,Barbara
TI  - Reinventing the Patient Experience: Strategies for Hospital Leaders
SN  - 9781567932904
AV  - RA965.6 -- .R48 2007eb 
U1  - 362.11 
PY  - 2007///
CY  - Chicago
PB  - Health Administration Press
KW  - Hospital care -- United States
KW  - Hospital patients -- Care -- United States
KW  - Hospitals -- United States -- Administration
KW  - Electronic books
N1  - Intro -- Contents -- Preface -- Acknowledgments -- The Challenge to Hospitals: Reinventing the Patient Experience -- Windber Medical Center: Crisis Leads to Change -- Abbott Northwestern Hospital: Combining High Tech and High Touch -- Florida Hospital - Celebration Health: Becoming a Living Laboratory -- Highline Medical Center: Maintaining the Momentum -- St. Charles Medical Center - Bend: Adjusting to Change -- North Hawaii Community Hospital: A Blended Medicine Perspective -- The Valley Hospital: Reinvigorating Nursing at the Bedside -- Putting the Components of a Reinvented Patient Experience in Place -- Measuring and Sustaining Success -- Lessons Learned -- Appendix -- About the Authors
UR  - https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=3301765
ER  -