Christianson, Jon B. <br/><br/>
Reinventing the Patient Experience :  Strategies for Hospital Leaders. 

 - 1st ed. 
 - 1 online resource (201 pages) 
<br/><br/>Intro -- Contents -- Preface -- Acknowledgments -- The Challenge to Hospitals: Reinventing the Patient Experience -- Windber Medical Center: Crisis Leads to Change -- Abbott Northwestern Hospital: Combining High Tech and High Touch -- Florida Hospital - Celebration Health: Becoming a Living Laboratory -- Highline Medical Center: Maintaining the Momentum -- St. Charles Medical Center - Bend: Adjusting to Change -- North Hawaii Community Hospital: A Blended Medicine Perspective -- The Valley Hospital: Reinvigorating Nursing at the Bedside -- Putting the Components of a Reinvented Patient Experience in Place -- Measuring and Sustaining Success -- Lessons Learned -- Appendix -- About the Authors. 
<br/><br/><label>ISBN: </label>9781567932904 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospital care -- United States.<br/>Hospital patients -- Care -- United States.<br/>Hospitals -- United States -- Administration.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>RA965.6 -- .R48 2007eb 
<br/><br/><label>Dewey Class. No.: </label>362.11