TY  - BOOK
AU  - Doellgast,Virginia
TI  - Disintegrating Democracy at Work: Labor Unions and the Future of Good Jobs in the Service Economy
SN  - 9780801463976
AV  - HE8789.U6 
U1  - 331.88/11000943 
PY  - 2012///
CY  - Ithaca
PB  - Cornell University Press
KW  - Call centers -- United States
KW  - Call centers -- Germany
KW  - Telecommunication -- Employees -- Labor unions -- United States
KW  - Telecommunication -- Employees -- Labor unions -- Germany
KW  - Service industries workers -- Labor unions -- United States
KW  - Service industries workers -- Labor unions -- Germany
KW  - Industrial management -- Employee participation -- United States
KW  - Electronic books
N1  - Cover -- DISINTEGRATING DEMOCRACY AT WORK -- Title -- Copyright -- CONTENTS -- Preface -- Acknowledgments -- List of Abbreviations -- 1. Introduction -- 2. Changes in Markets and Collective Bargaining -- 3. Using Power in the Workplace -- 4. Losing Power in the Networked Firm -- 5. Broadening the Comparison -- 6. Conclusions -- Appendixes -- A Interviews conducted in the United States and Germany -- B Organizational characteristics and employment practices by country, in-house and outsourced centers -- C Organizational characteristics and employment practices by collective bargaining arrangements, United States and Germany -- Notes -- Bibliography -- Index
N2  - Virginia Doellgast contends that high pay and good working conditions are possible even for marginal service jobs. This outcome, however, depends on strong unions and encompassing collective bargaining institutions
UR  - https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=3138299
ER  -