TY  - BOOK
AU  - Laws,Eric
TI  - Improving Tourism and Hospitality Services
SN  - 9780851990446
AV  - G155.A1 -- L385 2004eb 
U1  - 910/.68 
PY  - 2003///
CY  - Cambridge
PB  - CABI Publishing
KW  - Consumer satisfaction
KW  - Hospitality industry
KW  - Tourism
KW  - Electronic books
N1  - Intro -- Contents -- Figures -- Tables -- Case Studies -- Acknowledgements -- Introduction -- 1 Service quality in tourism and hospitality -- 2 Tourism and hospitality service quality research -- 3 Analysing service experiences in tourism and hospitality -- 4 Tourism and hospitality service delivery systems -- 5 Service quality and tourist satisfaction -- 6 Marketing tourism and hospitality services -- 7 Improving tourism and hospitality service systems -- 8 The management of tourism and hospitality organizations -- Appendix: Slides for a management development workshop -- Bibliography -- Index
UR  - https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=3004489
ER  -