Laws, Eric. <br/><br/>
Improving Tourism and Hospitality Services. 

 - 1st ed. 
 - 1 online resource (221 pages) 
<br/><br/>Intro -- Contents -- Figures -- Tables -- Case Studies -- Acknowledgements -- Introduction -- 1 Service quality in tourism and hospitality -- 2 Tourism and hospitality service quality research -- 3 Analysing service experiences in tourism and hospitality -- 4 Tourism and hospitality service delivery systems -- 5 Service quality and tourist satisfaction -- 6 Marketing tourism and hospitality services -- 7 Improving tourism and hospitality service systems -- 8 The management of tourism and hospitality organizations -- Appendix: Slides for a management development workshop -- Bibliography -- Index. 
<br/><br/><label>ISBN: </label>9780851990446 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Hospitality industry.<br/>Tourism.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>G155.A1 -- L385 2004eb 
<br/><br/><label>Dewey Class. No.: </label>910/.68