Hirko, Buff. <br/><br/>
Virtual Reference Training :  The Complete Guide to Providing Anytime, Anywhere Answers. 

 - 1st ed. 
 - 1 online resource (168 pages) 
<br/><br/>Intro -- Contents -- Preface -- Chapter 1 - Beyond Shazam! -- Chapter 2 - Introduction -- Chapter 3 - Core Competencies -- Chapter 4 - Learning through Using -- Chapter 5 - Multiple Ways of Learning -- Chapter 6 - Getting Started -- Chapter 7 - Learning Activities -- Chapter 8 - Model Reference -- Chapter 9 - Evaluation, Modification, and Follow-up -- Appendix A - Assessment Tools -- Appendix B - Transcripts -- Appendix C - Virtual Field Trip Reports -- Appendix D - Secret Patron Scenarios -- Appendix E - Policies and Procedures -- Appendix F - Online Meeting Transcript -- Appendix G - Other Support Materials -- Appendix H - Anytime, Anywhere Answers Budget, March 2002-June 2003 -- Appendix I - Trainer Notes and Tips -- Glossary -- Bibliography -- Index. 
<br/><br/><label>ISBN: </label>9780838998670 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries) -- Study and teaching -- Washington (State) -- Case studies.<br/>Electronic reference services (Libraries) -- Study and teaching.<br/>Reference librarians -- Training of.<br/>Reference librarians -- In-service training.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>Z711.45 -- .H57 2004eb 
<br/><br/><label>Dewey Class. No.: </label>025.5/24