Corporate Diplomacy : Building Reputations and Relationships with External Stakeholders.
- 1st ed.
- 1 online resource (230 pages)
Cover -- Half Title -- Title -- Copyright -- Dedication -- Contents -- Acknowledgments -- Preface -- Introduction -- 1 Due Diligence: Mapping and Analysis of Your Stakeholders -- 2 Integration: From Stakeholder Maps to Financial and Operational Performance -- 3 Personal: Stakeholder Relationships Are Personal Relationships -- 4 Learning: Humility in Adapting to Negative Feedback in a Necessarily Imperfect Strategy -- 5 Openness: Strategic Communications to Reinforce Trust and Reputation -- 6 Mindset: Externally Facing Long-term Organizational Culture -- Conclusion: 12 Traps to Avoid -- Endnotes -- About the author -- Index.
This book argues that the strategic management of relationships with external stakeholders - what the author calls 'Corporate Diplomacy' - creates real and lasting business value. With colourful examples, practical tools and considered perspectives, the book hones in on a fundamental challenge for managers of multinational corporations.