TY  - BOOK
AU  - Clifford,David
AU  - Williams,Malk
TI  - Siam/msi: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
SN  - 9781849288521
AV  - HD30.2 .C554 2016 
U1  - 658.4038 
PY  - 2016///
CY  - Ely
PB  - IT Governance Ltd
KW  - Information technology-Management
KW  - Contracting out
KW  - Electronic books
N1  - Cover -- Title -- Copyright -- Foreword -- Preface -- About the Author -- Acknowledgements -- Contents -- Introduction -- Chapter 1: Types of Outsourcing -- 1. IT Outsourcing (ITO) -- 2. Application Development and Maintenance (ADM) - part of ITO -- 3. Business Process Outsourcing (BPO) -- Outsourcing considerations -- Chapter 2: Moving from the Traditional MSP Model -- Chapter 3: Sourcing Market Trends -- Multi-sourcing explained -- Service integration -- Challenges with multi-sourcing -- Chapter 4: Determining the Governance and IT Operating Model -- Retained IT processes aligned to "Direct -- Retained IT processes aligned to "Evaluate -- Retained IT processes aligned to "Monitor -- Tactical and operational processes -- Retained IT or service integrator considerations -- Chapter 5: Types of Service Integration Models -- Internal Service Integrator (ISI) -- External Service Integrator (ESI) -- External Tower Service Integrator (ETSI) -- Chapter 6: Aggregating Service Level Performance -- Chapter 7: Multi-sourcing RFP Approach -- Chapter 8: Transition Stage -- Chapter 9: Looking Further into the Future -- Chapter 10: Abbreviations Used/Glossary
N2  - This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment
UR  - https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=4794156
ER  -