TY  - BOOK
AU  - Killick,Selena
AU  - Wilson,Frankie
TI  - Putting Library Assessment Data to Work
SN  - 9781783302222
AV  - Z675.U5 .K555 2019 
U1  - 027.7 
PY  - 2017///
CY  - London
PB  - Facet Publishing
KW  - Academic libraries-Evaluation
KW  - Electronic books
N1  - Intro -- Title page -- Contents -- List of figures and tables -- List of case studies -- Authors and contributors -- Acknowledgements -- Chapter 1 Introduction to library assessment -- The purpose of this book -- What is library assessment? -- Library assessment vs library performance measurement -- Why every library needs to undertake assessment -- Barriers to library assessment -- Some notes on terminology -- A short history of library assessment -- How to use this book -- References -- Chapter 2 Institutional measures of student satisfaction -- Chapter overview -- Compulsory national surveys -- Optional institutional surveys -- Case Study 2.1 Use of the National Student Survey to improve library services at the University of Nottingham -- Case Study 2.2 Collecting low-cost student data through broad collaboration at Cornell University -- Conclusions -- References -- Chapter 3 Standardised library surveys -- Chapter overview -- LibQUAL+ -- Insync -- Ithaka S+R -- The MISO Survey -- Case Study 3.1 LibQUAL+ as a catalyst for change at the University of Limerick -- Case Study 3.2 The Insync survey at the University of Sydney -- Case Study 3.3 Ithaka S+R local surveys at the UNLV Libraries -- Conclusions -- References -- Chapter 4 In-house library surveys -- Chapter overview -- Survey design -- Survey implementation -- Survey analysis -- Survey action -- Case Study 4.1 Beyond answering questions: designing actionable surveys to guide assessment, make decisions and support ongoing analysis at the University of Washington -- Case Study 4.2 Taking users' opinions into account when managing an academic library: a decade in retrospect from Lisbon University -- Case Study 4.3 Giving students voice: a biennial user satisfaction survey at Duke University Libraries; Case Study 4.4 Listening to the student voice at Library and Learning Services at Kingston University -- Conclusions -- References -- Chapter 5 Library statistics -- Chapter overview -- Collective statistical sets -- Operational library statistics -- Statistics for advocacy -- Case Study 5.1 Keeping purposeful intelligence: a case study from Learning Services at Edge Hill University -- Case Study 5.2 Assessing subject access in special collections at Harvard University -- Conclusions -- References -- Chapter 6 Qualitative feedback -- Chapter overview -- Using qualitative data to improve customers' experience -- Challenges -- Case Study 6.1 Breaking out of the silos: taking the holistic view of customer feedback at Cranfield University -- Case Study 6.2 Digging deeper: using qualitative data analysis of survey feedback to inform library strategy at the University of Oxford -- Case Study 6.3 Let the computer take the strain: automatic analysis of LibQUAL+ free-text comments at Singapore Management University Libraries -- Conclusions -- Further resources -- References -- Chapter 7 Emerging techniques -- Chapter overview -- Usability testing -- User experience: ethnographic research and human-centred design -- Library analytics -- Case Study 7.1 Working with students as partners to understand the needs of distance learners at the Open University -- Case Study 7.2 Small-scale user analysis -- big library gains at Anglia Ruskin University -- Case Study 7.3 Working hard or hardly working? Use of collaborative working space at the University of Bradford -- Conclusions -- Further resources -- References -- Chapter 8 More than measuring: using assessment holistically -- Chapter overview -- A holistic approach -- Assessment for advocacy -- Case Study 8.1 Departmental reporting at the University of York; Case Study 8.2 University Library Services Sunderland: articulating value and impact through visual presentation of combined data sets -- Conclusions -- References -- Chapter 9 Conclusions -- Culture shift -- Putting library assessment data to work -- References -- Index
N2  - Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic library
UR  - https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=5841925
ER  -