TY  - BOOK
AU  - Dinkin,Steven
AU  - Filner,Barbara
AU  - Maxwell,Lisa
TI  - The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict
SN  - 9781466503021
AV  - HD42.D565 2011 
U1  - 658.3145 
PY  - 2011///
CY  - Oxford
PB  - Productivity Press
KW  - Interpersonal conflict - Prevention
KW  - Electronic books
N1  - Front Cover -- Contents -- The Authors -- Acknowledgments -- Chapter 1 - A Different Approach to Resolving Workplace Disputes -- Chapter 2 - How The Exchange Works: A Case Study -- Chapter 3 - Getting Ready -- Chapter 4 - Holding Private Meetings -- Chapter 5 - Developing an Issue List -- Chapter 6 - Stage III: Conducting the Joint Meeting -- Chapter 7 - Problem Solving: Building a Solution Together -- Chapter 8 - Culture, Diversity, and Other Things That Matter -- Chapter 9 - Making the Most of The Exchange in Your Organization -- Chapter 10 - Using The Exchange with the People and Organizations You Serve -- Chapter 11 - About The Exchange and Its Creators -- Back Cover
N2  - This book introduces a process called The Exchange that will make ones job easier. It is about the kinds of conflicts that drive a manager or supervisor crazy. The book is intended for the designated problem solvers, whether official or unofficial
UR  - https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=4744372
ER  -