TY  - BOOK
AU  - Woodcock,Jamie
TI  - Working the Phones: Control and Resistance in Call Centres
T2  - Wildcat Series
SN  - 9781786800145
AV  - HE8788.W663 2017 
U1  - 338.142 
PY  - 2016///
CY  - London
PB  - Pluto Press
KW  - Call centers--Social aspects--Great Britain
KW  - Electronic books
N1  - Cover -- Contents -- Acknowledgements -- 1. Introduction -- 2. Working in the Call Centre -- 3. Management -- 4. Moments of Resistance -- 5. Precarious Organisation -- 6. Conclusion -- Notes -- References -- Index
N2  - A Marxist investigation into the forms of resistance occurring in the UK call centre today
UR  - https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=4734131
ER  -