Digital State at the Leading Edge.
- 1st ed.
- 1 online resource (458 pages)
- IPAC Series in Public Management and Governance Series .
- IPAC Series in Public Management and Governance Series .
Intro -- Contents -- Acknowledgments -- Introduction -- 1 Conceptual Framework -- 2 The Government of Canada: Government On-Line and Citizen-Centred Service -- 3 What Keeps a CIO Awake at Night? Evidence from the Ontario Government -- 4 Beyond Bubble Gum and Goodwill: Integrating Service Delivery -- 5 Citizen Relationship Management in Canadian Cities: Starting To Dial 311 -- 6 Mining the Nation's Intellectual Capital: Knowledge Management in Government -- 7 Moving Beyond Politics as Usual? Online Campaigning -- 8 Making Political Connections: IT and Legislative Life -- 9 E-Consultation: Technology at the Interface between Civil Society and Government -- 10 Digital Leadership: The Human Face of IT -- 11 Evolution or Revolution? E-Government in the United States -- 12 Don't Try This at Home: Lessons from England -- 13 Is IT Transforming Government? Evidence and Lessons from Canada -- References -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Y.
Digital State at the Leading Edgeis the first attempt to take a comprehensive view of the impact of IT upon the whole of government, including politics and campaigning, public consultation, service delivery, knowledge management, and procurement.
9781442685468
Internet in public administration-Canada. Information technology-Government policy-Canada. Internet in public administration. Information technology-Government policy.