TY  - BOOK
AU  - Johannsen,Carl Gustav
TI  - Library User Metaphors and Services: How Librarians Look at Their Users
T2  - Current Topics in Library and Information Practice Series
SN  - 9783110418545
AV  - Z711 .J643 2015 
U1  - 025.5 
PY  - 2015///
CY  - Basel/Berlin/Boston
PB  - Walter de Gruyter GmbH
KW  - Library users
KW  - Public services (Libraries)
KW  - Electronic books
N1  - Intro -- Acknowledgements -- Contents -- 1 Introduction -- 1.1 User segments and segmentation -- 1.2 User metaphors -- 1.3 Research questions -- 1.4 The basic structure of the book -- 2 User segmentation in libraries - from library usage patterns to lifestyle segments -- 2.1 Approach 1: Library usage variables -- 2.2 Approach 2: Socio-demographic categories -- 2.3 Approach 3: Psychographic, lifestyle, and similar criteria -- 2.4 Approach 4: Combinations of library use, socio-demographic categories, and psychographic and lifestyle based criteria -- 2.5 Approach 5: Metaphors and user images -- 2.6 Summary -- 3 Theoretical considerations concerning metaphors, images, and similar concepts and idea transfer in organizations -- 3.1 Language oriented metaphor theory (Lakoff &amp -- Johnson) -- 3.2 Organization oriented metaphor theory (Røvik &amp -- Morgan) -- 3.2.1 Metaphor theory according to Røvik and other organizational scientists -- 3.2.2 Morgan's "images" -- 3.3 Discourses and gazes -- 3.4 Organizational idea handling (Røvik) -- 3.5 Summary -- 4 Five library user metaphors -- 4.1 The citizen -- 4.2 The client -- 4.2.1 Immigrants -- 4.2.2 Digital illiterates -- 4.3 The customer -- 4.4 The guest -- 4.5 The partner -- 4.6 Summary -- 5 Library services and user metaphors -- 5.1 Community information (public information, homework assistance for pupils, and information literacy courses) -- 5.2 Borrow-a-prejudice campaigns -- 5.3 Digital reading groups -- 5.4 Fee-based services -- 5.5 Guest-host services -- 5.6 Mystery shopping -- 5.7 Online message services -- 5.8 Staff-less libraries -- 5.9 Summary -- 6 Library user metaphors and the experience society -- 6.1 The experience society -- 6.2 Summary -- 7 Conclusions -- 7.1 Research question 1 -- 7.2 Research question 2 -- 7.3 Research question 3 -- 7.4 Research question 4 -- 7.5 Research question 5; 7.6 Research question 6 -- References
N2  - This new series presents and discusses new and innovative approaches used by professionals in library and information practice worldwide.   The authors are chosen to provide critical analysis of issues and to present solutions to selected challenges in libraries and related fields, including information management and industry, and education of information professionals.   The book series strives to present practical solutions that can be applied in institutions worldwide. It thereby contributes significantly to improvements in the field
UR  - https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=4006840
ER  -