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10 Essentials for High Performance Quality in the 21st Century.

By: Material type: TextTextPublisher: Oxford : Productivity Press, 2011Copyright date: ©2012Edition: 1st edDescription: 1 online resource (351 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781439876015
Subject(s): Genre/Form: Additional physical formats: Print version:: 10 Essentials for High Performance Quality in the 21st CenturyDDC classification:
  • 658.4/013
LOC classification:
  • HD57.7 .S736 2012
Online resources:
Contents:
Front Cover -- Contents -- List of Figures -- List of Tables -- Preface -- Acknowledgments -- Introduction -- Chapter 1: The Need for Quality Performance -- Chapter 2: Leadership -- Chapter 3: Execution -- Chapter 4: Innovation -- Chapter 5: People and Quality -- Chapter 6: Time Management -- Chapter 7: Engagement -- Chapter 8: Team Building -- Chapter 9: Quality Operating System -- Chapter 10: Advanced Quality Planning -- Epilogue -- Selected Bibliography -- About the Author -- Back Cover.
Summary: Identifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that sup.
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Front Cover -- Contents -- List of Figures -- List of Tables -- Preface -- Acknowledgments -- Introduction -- Chapter 1: The Need for Quality Performance -- Chapter 2: Leadership -- Chapter 3: Execution -- Chapter 4: Innovation -- Chapter 5: People and Quality -- Chapter 6: Time Management -- Chapter 7: Engagement -- Chapter 8: Team Building -- Chapter 9: Quality Operating System -- Chapter 10: Advanced Quality Planning -- Epilogue -- Selected Bibliography -- About the Author -- Back Cover.

Identifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that sup.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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