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Stakeholder Engagement for Service Design : How Service Designers Identify and Communicate Insights.

By: Material type: TextTextSeries: Linköping Studies in Arts and Sciences SeriesPublisher: Linköping : Linkopings Universitet, 2013Copyright date: ©2013Edition: 1st edDescription: 1 online resource (210 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9789175195544
Genre/Form: Additional physical formats: Print version:: Stakeholder Engagement for Service DesignOnline resources:
Contents:
Intro -- Table of Contents -- Preface -- 1 Introduction -- 2 Service design emerges -- 3 Stakeholder research for service design -- 4 Interviews withs ervice designers -- 5 Comparing ethnographic styles -- 6 Analysis of visualisations -- 7 Participatory observation at service design agencies -- 8 Discussion -- 9 Conclusions -- 10 References -- Appendix.
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Intro -- Table of Contents -- Preface -- 1 Introduction -- 2 Service design emerges -- 3 Stakeholder research for service design -- 4 Interviews withs ervice designers -- 5 Comparing ethnographic styles -- 6 Analysis of visualisations -- 7 Participatory observation at service design agencies -- 8 Discussion -- 9 Conclusions -- 10 References -- Appendix.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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