Stakeholder Engagement for Service Design : How Service Designers Identify and Communicate Insights.
Material type:
- text
- computer
- online resource
- 9789175195544
Intro -- Table of Contents -- Preface -- 1 Introduction -- 2 Service design emerges -- 3 Stakeholder research for service design -- 4 Interviews withs ervice designers -- 5 Comparing ethnographic styles -- 6 Analysis of visualisations -- 7 Participatory observation at service design agencies -- 8 Discussion -- 9 Conclusions -- 10 References -- Appendix.
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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
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