Offshoring and Working Conditions in Remote Work.

Cover -- Contents -- List of Tables, Charts and Boxes -- Preface -- Acknowledgements -- Notes on Contributors -- List of Abbreviations -- 1 Introduction -- 1.1 Rationales for outsourcing and offshoring business services -- 1.2 Potential impacts of offshoring and outsourcing on working and employment conditions -- 1.3 Origins of outsourcing and offshoring in the services sector -- 1.4 Business start-up and government follow-up: The emergence of ITES-BPO in developing countries -- 1.5 The focus of the book -- 2 Remote Work from the Perspective of Developed Economies: A Multicountry Synthesis -- 2.1 Introduction -- 2.2 Global Service Delivery -- 2.3 Multinational Service Companies -- 2.4 Global 'Captive' Companies -- 2.5 Indian Companies -- 2.6 Unevenness of Global Sourcing -- 2.7 Linguistic Capability and Cultural Compatibility -- 2.8 Underlying Economic, Geographical and Locational Dynamics -- 2.9 'Taylorism' Through Relocation and 'Rising Up the Value Chain' -- 2.10 Political Economy, Global Regulation and Governance -- 2.11 Labour -- 2.12 Offshoring, Nearshoring and Onshoring -- 2.13 United States -- 2.14 United Kingdom -- 2.15 Canada -- 2.16 Conclusions -- 3 Employee Dilemmas in the Indian ITES-BPO Sector -- 3.1 Introduction -- 3.2 Research Methodology -- 3.3 The Indian ITES-BPO Sector -- 3.4 Profiling the Indian ITES-BPO Workforce -- 3.5 Recruitment and Training -- 3.6 Work Systems -- 3.7 Work-Life Balance -- 3.8 Human Resources Practices -- 3.9 Attrition -- 3.10 Collectivization and Union Formation -- 3.11 Conclusions -- 3.12 Recommendations -- 4 Offshored Work in Philippine BPOs -- 4.1 Introduction and Objectives -- 4.2 Business Environment in the BPO Industry -- 4.3 Research Methodology -- 4.4 Overview of the Labour Market -- 4.5 The BPO Employers -- 4.6 Employee Characteristics -- 4.7 Education -- 4.8 Work Experience.

4.9 Recruitment and Training -- 4.10 Legal and Regulatory Framework -- 4.11 Working and Employment Conditions -- 4.12 Conclusions -- 5 Remote Work in Brazil -- 5.1 Introduction and Objectives -- 5.2 Research Methodology -- 5.3 The Business Environment for Outsourcing and Offshoring ITES Functions -- 5.4 The Labour Market in Brazil -- 5.5 The Labour Law in Brazil -- 5.6 The BPO Industry in Brazil -- 5.7 Working and Employment Conditions in the BPO Industry in Brazil -- 5.8 The Financial Services Industry in Brazil -- 5.9 The Telecommunications Industry -- 5.10 Call Centres and Customer Service Centres in Brazil -- 5.11 Conclusions -- 6 Remote Work and Global Sourcing in Argentina -- 6.1 Methodology Used for This Study -- 6.2 Recent Trends in Trade in Services in Argentina -- 6.3 Working Conditions and Employment in Light of the New Trends in Services Exports in Argentina -- 6.4 Conclusions -- Annex: Interviews Conducted for This Chapter -- 7 A Comparative Analysis of the Business Environment, Job Quality and Work Organization in Offshored Business Services -- 7.1 Introduction -- 7.2 Global, National and Organizational Environments of BPO Companies -- 7.3 An Analysis of Job Quality in RWAs -- 7.4 Conclusion: Summary of Job Quality in the BPO Industry -- 8 Conclusion: Implications for Government Policies and Company Practices -- 8.1 Introduction -- 8.2 Key Factors Affecting Employment Conditions and Possible Responses -- 8.3 Concluding Remarks -- Bibliography -- Index.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.