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Services Management [Including Skill Development].

By: Contributor(s): Material type: TextTextPublisher: Mumbai : Global Media, 2009Copyright date: ©2010Edition: 1st edDescription: 1 online resource (267 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9789350243282
Subject(s): Genre/Form: Additional physical formats: Print version:: Services Management [Including Skill Development]LOC classification:
  • HD9980.5.R36 2010
Online resources:
Contents:
COVER -- Contents -- Part-A -- Introduction to Services Sector -- Marketing Mix in Service Industry -- Knowledge of the Customer -- Planning and Managing Service Delivery -- Tourism Management -- Management of Hotel Industry -- Health Care Services -- Part- B -- Skill Development Exercises.
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COVER -- Contents -- Part-A -- Introduction to Services Sector -- Marketing Mix in Service Industry -- Knowledge of the Customer -- Planning and Managing Service Delivery -- Tourism Management -- Management of Hotel Industry -- Health Care Services -- Part- B -- Skill Development Exercises.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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