Survival Guide to Managing Employees from Hell : Handling Idiots, Whiners, Slackers, and Other Workplace Demons.

Intro -- Contents -- Introduction -- Part I Bad Attitude -- 1 One Tough Babe -- 2 A Serious Threat -- 3 Prima Donna -- 4 The Arrogant A** Hole -- 5 Cultural Chasm -- 6 Negative Nelly or Ned -- 7 Spilling the Beans -- Part II Incompetent -- 8 The Impossible Intern -- 9 Damaged Goods -- 10 Getting It Wrong -- 11 Friends Forever -- 12 Protected by the Big Boss -- 13 Last to Know -- Part III Personal Issues -- 14 The Sensitive Soul -- 15 One Problem After Another -- 16 Too Much, Too Soon -- 17 Got Drugs? -- 18 In the Drink -- 19 Sick and Tired -- 20 Scary Employee -- 21 A Handful of Sex Problems -- Part IV Trust and Honesty -- 22 Liar, Liar! -- 23 It's the Little Things -- 24 Over a Barrel -- 25 Con Job -- 26 Pay or Play -- 27 A Favor Backfires -- 28 On the Side -- Part V Communication -- 29 Communication Breakdown -- 30 What Are You Talking About? -- 31 Silence Is Golden -- 32 Who's in Charge Here? -- 33 When the Cat's Away -- 34 Putting the Customer First -- Part VI Putting It All Together -- 35 Bad Employee or Bad Boss? -- 36 How Bad Is Your Employee (or Employees)? -- 37 Knowing How to Deal -- Appendix: Dealing with Difficult Employees Grid -- Index -- About the Author.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.