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Conflict Management for Libraries : Strategies for a Positive, Productive Workplace.

By: Contributor(s): Material type: TextTextPublisher: Chicago : ALA Editions, 2004Copyright date: ©2005Edition: 1st edDescription: 1 online resource (221 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9780838993491
Subject(s): Genre/Form: Additional physical formats: Print version:: Conflict Management for LibrariesDDC classification:
  • 023/.9
LOC classification:
  • Z682 -- .M655 2005eb
Online resources:
Contents:
Intro -- CONTENTS -- PREFACE Why Write This Book? -- ACKNOWLEDGMENTS -- PART ONE Types of Library Conflict -- 1 Bringing Personal Baggage to Work -- 2 Identifying the Actors: All the World's a Stage . . . -- 3 The Role of Unions -- 4 The Specter and Reality of Workplace Violence -- PART TWO Stories from the Trenches: The Survey and Scenarios -- PART THREE Managing Conflict before It Manages You -- 5 A Place to Begin: Emotional Intelligence -- 6 Planning for Workplace Conflict -- 7 Examining Your Organizational Culture -- 8 Leadership: So Much More Than Management -- APPENDIX Library Workplace Conflict Survey and Results -- REFERENCES -- INDEX.
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Intro -- CONTENTS -- PREFACE Why Write This Book? -- ACKNOWLEDGMENTS -- PART ONE Types of Library Conflict -- 1 Bringing Personal Baggage to Work -- 2 Identifying the Actors: All the World's a Stage . . . -- 3 The Role of Unions -- 4 The Specter and Reality of Workplace Violence -- PART TWO Stories from the Trenches: The Survey and Scenarios -- PART THREE Managing Conflict before It Manages You -- 5 A Place to Begin: Emotional Intelligence -- 6 Planning for Workplace Conflict -- 7 Examining Your Organizational Culture -- 8 Leadership: So Much More Than Management -- APPENDIX Library Workplace Conflict Survey and Results -- REFERENCES -- INDEX.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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