A Handbook for Corporate Information Professionals.

Title page -- Contents -- Contributors -- CHAPTER 1 The history and profile of the corporate information service -- Introduction -- The history of special libraries -- The corporate information professional now -- References -- Notes -- CHAPTER 2 Managing the corporate intranet -- Introduction -- The corporate intranet -- The purpose of the intranet -- Intranet goals -- Content management - deciding on the best approach -- Content management - keeping authors engaged -- Navigation and intranet design -- Intranet governance -- People and content searching -- The lure of social intranets -- Choosing a content management system -- Conclusion -- CHAPTER 3 Internal and external marketing by information professionals -- Introduction -- The corporate librarian as a trusted internal adviser -- Corporate librarian as external value delivery -- Partnerships -- The value of internal and external marketing by information professionals -- CHAPTER 4 The hybrid librarian-IT expert -- Introduction -- The rise of the cyborgs -- The 'typical place' of information and IT functions -- Changing skill-set -- How the info pro can help IT -- Working together -- Conclusion -- Acknowledgements -- Disclaimer -- References -- CHAPTER 5 Building a corporate taxonomy -- Introduction -- Why do businesses need taxonomies? -- How and where are taxonomies used to help people complete tasks? -- Discovery processes of concepts and vocabulary -- Construction and editing - the fun bits! -- Releasing the taxonomy 'into the wild' - post-implementation considerations -- Conclusion -- References and further reading -- Notes -- CHAPTER 6 Practical knowledge management: stories from the front line -- Introduction -- Background to knowledge management -- Aspects of knowledge management -- What is next? -- References -- CHAPTER 7 Successfully managing your team through change and transition.

Introduction -- Why change happens to information departments -- The warning signs -- Reasons behind possible changes -- Can change be prevented? -- Support during change -- The Change Curve -- Acknowledgements -- References and further reading -- CHAPTER 8 Successful management of insight, intelligence and information functions in a global organization -- Introduction -- Successful global information functions -- Quick win: 17 ingredients of a successful global knowledge organization -- The day to day: understanding and exploiting the global market analysis business -- Organizational design - how global insight units work most effectively worldwide -- How do I market my unit, my new product or myself? -- If I employ every tip described above, will I be professionally fulfilled, my global unit well functioning and my strategy robust? -- References and further reading -- CHAPTER 9 Working with suppliers and licensing for e-libraries -- Introduction -- Electronic resources in the organization -- Problems choosing and licensing e-resources -- Providing access to e-resources -- How to bring the users to the resource -- Multiple interfaces and helping users through the digital jungle -- Managing and renewing subscriptions -- Acknowledgements -- Disclaimer -- Afterword: the vendor's view, by Fiona Fogden -- CHAPTER 10 Training end-users in the workplace -- Introduction -- Information literacy in the workplace -- Why we need to train end-users -- The librarian as a trainer -- Formal training sessions -- Informal training -- Summary of recommendations -- Resources for online training -- References and further reading -- Notes -- Index.

This edited collection provides a cutting edge overview of issues of key concern for information professionals providing information services in corporate environments.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.