Employee Assistance Programmes : Theory and Practical Applications.

Cover -- Title Page -- Endorsements -- Copyright -- Full Title Page -- Acknowledgements -- TABLE OF CONTENTS -- ABOUT THE AUTHORS -- PREFACE -- Chapter 1 NATURE AND VALUE OF AN EAP -- INTRODUCTION -- WHAT IS AN EAP? -- THE HISTORICAL DEVELOPMENT OF EAPs IN SOUTHAFRICA AND INTERNATIONALLY -- International history of the development of EAPs -- South African history of the development of EAPs -- EAPs AS A MULTI-PROFESSIONAL FIELD -- THE DIFFERENT DIMENSIONS OF AN EAP -- Psychological dimension -- Occupational health dimension -- Human resources dimension -- Social dimension -- EAPs IN THE WORLD OF WORK -- ROLES AND FUNCTIONS OF EAPs -- Individual level -- Team and group level -- Organisational level -- CONCLUSION -- Chapter 2 EAP NEEDS ANALYSIS AND SCOPE OF PRACTICE -- INTRODUCTION -- WHAT IS A NEEDS ASSESSMENT? -- THE STEPS IN AN EAP NEEDS ASSESSMENT -- DATA COLLECTION AND ANALYSIS PROCESS -- Qualitative data collection and analysis -- Quantitative data collection and analysis -- Needs analysis report -- SCOPE OF EAPs -- Employee assessment, counselling and therapeutic services -- EAPs as a support service to managers and supervisors -- EAP services to the organisation -- PRINCIPLES OF EAPs -- Principle I: An EAP is a job-based strategy for helping employees solve their problems -- Principle II: Constructive confrontation is used to motivate employees to resolve their problems and overcome denial -- Principle III: Counselling is used to help employees solve their problems, when it is clear that these problems are beyond the employees' control -- EAP principles according to the Employee Assistance Professionals Association (EAPA) -- EAPS principles according to the Employee Assistance Professionals Association of South Africa (EAPA-SA) -- CONCLUSION -- Chapter 3 INITIATION OF AN EAP -- INTRODUCTION -- WORK ADJUSTMENT, MALADJUSTMENT AND DYSFUNCTION.

DIFFERENT APPROACHES TO WORK ADJUSTMENT -- APPROACHES TO INITIATE AN EAP -- Reactive approach -- Proactive approach -- Comprehensive approach -- EAP MODELS OF SERVICE DELIVERY -- Internal model -- External model -- Consortium and affiliate model -- RESOURCE ALLOCATION FOR INITIATING THE PROGRAMME -- EAP human resources -- Funding EAPs -- CONCLUSION -- Chapter 4 IMPLEMENTATION OF AN EAP AT THE INDIVIDUAL, GROUP AND ORGANISATIONAL LEVELS -- INTRODUCTION -- EAP STRATEGIES APPLICABLE AT THE INDIVIDUAL, GROUP AND ORGANISATIONAL LEVELS -- Counselling and therapy -- Coaching -- Group work -- Workshops, seminars and life skills development -- Crisis management and trauma debriefing -- WELLNESS PROGRAMMES AS A STRATEGY -- Principles and benefits of wellness programmes -- Development and implementation of wellness programmes -- CONCLUSION -- Chapter 5 STAKEHOLDER MANAGEMENT AND THE MARKETING OF AN EAP -- INTRODUCTION -- STAKEHOLDER ENGAGEMENT IN EAPs -- Definition and types of stakeholders -- Stakeholder engagement -- Unions as critical stakeholders -- Management and leadership as key stakeholders -- EAP MARKETING PLAN -- Objectives of an EAP marketing plan -- The marketing process -- CONCLUSION -- Chapter 6 ETHICAL CONSIDERATIONS FOR IMPLEMENTING AN EAP -- INTRODUCTION -- ETHICAL CONSIDERATIONS IN THE IMPLEMENTATION OF EAPs -- EAP ethical principles -- Responsibilities of EAP practitioners -- Responsibilities and rights of employees -- Responsibilities of managers and supervisors -- Union responsibilities -- ETHICAL DILEMMAS -- Nature of ethical dilemmas -- Dealing with ethical dilemmas -- Ethical violations -- CONCLUSION -- Chapter 7 DEVELOPMENT OF AN EAP POLICY AND PROCEDURES -- THE NEED FOR AN EAP POLICY -- A model of an EAP policy -- GUIDELINES FOR EMPLOYEE PARTICIPATION IN EAPs -- Employees' responsibilities as recipients of services.

Benefits that employees and next-of-kin derive from participation -- The theory behind work-life balance and the role of EAPs -- The process of participation in an EAP -- Some guidelines for employees -- CONCLUSION -- Chapter 8 THE EAP PROCESS/PROCEDURE -- The intake or initial phase -- The assessment or diagnostic phase -- The intervention or treatment phase -- The evaluation or prognosis phase -- The termination or referral phase -- EAP SERVICES -- CONCLUSION -- Chapter 9 THE ROLE, FUNCTION AND ETHICAL PRINCIPLES OF THE PROFESSIONAL TEAM -- Public responsibility -- Confidentiality and the Protection of Personal Information Act -- Professional competence -- Record-keeping -- Client protection -- Hiring -- Business practices -- Complaints procedure -- CONCLUSION -- Chapter 10 QUALITY MANAGEMENT OF EAPs -- The function of an EAP Quality Assurance Committee -- The process of formulating EAP quality standards for internal and external service providers and practitioners -- QUALITY ASSURANCE MEASURES AND STANDARDS -- CONCLUSION -- Chapter 11 EAP IMPACT ASSESSMENT -- The value of impact assessments or the evaluation of EAPs -- Monitoring and evaluation strategies of EAP services at an individual, group and organisational level -- EAP EVALUATION AND MONITORING TOOLS -- CONCLUSION -- Chapter 12 REPORT WRITING AND CONTINUOUS IMPROVEMENT PLANS FOR ALL LEVELS -- Individual EAP reports -- EAP group reports -- Quality review and continuous improvement plan reports -- Summary -- Best practice for EAPs -- The various principles, tools and processes that can be applied for the continuous improvement of EAP initiatives in the workplace -- THE ROLE OF THE EAP MANAGER IN IMPLEMENTING CONTINUOUS IMPROVEMENT -- CONCLUSION -- APPENDIX -- REFERENCES -- ENDNOTES -- INDEX -- Back cover.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.