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Getting Started with Evaluation.

By: Contributor(s): Material type: TextTextPublisher: Chicago : American Library Association, 2013Copyright date: ©2014Edition: 1st edDescription: 1 online resource (195 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9780838996829
Subject(s): Genre/Form: Additional physical formats: Print version:: Getting Started with EvaluationDDC classification:
  • 027.0029
LOC classification:
  • Z
Online resources:
Contents:
Intro -- Title Page -- Copyright Page -- Contents -- List of Figures, Tables, and Text Boxes -- Preface -- 1. Evaluation -- 2. Evidence-Based Planning and Decision Making -- 3. Library Metrics -- 4. Internal Evaluation for Planning and Decision Making -- 5. External Evaluation to Inform Stakeholders and to Guide Continuous Improvement -- 6. Measuring Satisfaction -- 7. Measuring Service Quality -- 8. Measuring Return on Investment (ROI) -- 9. Measuring the Value of the Library and Its Services -- 10. Using and Communicating the Results -- 11. Positive Organizational Change -- Appendix: Answers to Chapter Exercises -- Selected Readings -- About the Authors -- Index.
Summary: Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them.
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Intro -- Title Page -- Copyright Page -- Contents -- List of Figures, Tables, and Text Boxes -- Preface -- 1. Evaluation -- 2. Evidence-Based Planning and Decision Making -- 3. Library Metrics -- 4. Internal Evaluation for Planning and Decision Making -- 5. External Evaluation to Inform Stakeholders and to Guide Continuous Improvement -- 6. Measuring Satisfaction -- 7. Measuring Service Quality -- 8. Measuring Return on Investment (ROI) -- 9. Measuring the Value of the Library and Its Services -- 10. Using and Communicating the Results -- 11. Positive Organizational Change -- Appendix: Answers to Chapter Exercises -- Selected Readings -- About the Authors -- Index.

Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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